Terms & Conditions

By accessing and using this service, the customer accepts and agrees to be bound by the terms and provisions of this agreement. Any participation in this service will constitute acceptance of this agreement.

  • For the PLUS, PLUS BOUND and PREMIER packages, Museum historians will research reliable sources for all information that may be pertinent to the veteran, then process the findings, interpret each document, evaluate the body of evidence, seek out new findings based on information found in archives, and make every reasonable effort to resolve factual discrepancies. The final step will be to produce a written narrative about the veteran’s time in the military. Databases with digitized materials are updated every day, so new information may emerge to support, question, or disprove the prepared narrative.
  • A 1973 fire at the National Personnel Records Center destroyed 16 million to 18 million Official Military Personnel Files, including files for many who served in World War II. There may not be a file—or only a fragment of a file—for your servicemember, therefore there is no guarantee in size or page number of your veteran’s file. If that is the case, WWII Research Services cannot provide any further information. If you are certain that your servicemember’s file has been destroyed, please do not submit this form. 
  • WWII Research Services cannot access service files of veterans discharged fewer than 62 years ago.
  • WWII Research Services cannot currently access Individual Deceased Personnel Files (issued if the individual was KIA) for servicemembers with last names that fall between M and Z in the alphabet.
  • The packages produced by WWII Research Services will be a final product, and families will not have a personal review before a package goes to print. WWII Research Services is not able to provide customers with an electronic version of the product.
  • Package completion timelines are estimates. National Archives and Records Administration processing times are unpredictable.
  • It is the customer’s responsibility to provide all of the known details about a veteran’s service. Information not disclosed may result in limited or discontinued research. 
  • WWII Research Services will determine whether a file constitutes a fragment and if a file can be processed into a PLUS, PLUS BOUND or PREMIER package. 
  • WWII Research Services can only provide research about WWII veterans.
  • WWII Research Services will determine which supporting materials provided by the family will be included in a PREMIER package.