Thank you for your interest in employment opportunities at The National WWII Museum. The National WWII Museum is an Equal Opportunity Employer and seeks diversity in its workforce. We are dedicated to a policy of non-discrimination in employment on any basis including age, sex, race, religion, national origin, sexual orientation, or disability. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.
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Passenger Sales Coordinator
This full-time position reports to and is responsible for supporting the Passenger Sales Manager and Director of Travel & Conference Sales. Support duties focus on the Museum’s wide array of signature educational programs, including battlefield tours for adult audiences, student travel programs and leadership academy, the annual International Conference on WWII, endowed lectures, and symposia. A strong emphasis of this position will be assisting guests and potential guests with program questions and reservations, as well as managing payments. The Passenger Sales Coordinator will work closely with sales and operations team members to ensure timelines are met.
The ideal candidate will have a proven track record of administrative support and proficiency in Microsoft Office, especially Word and Excel. In addition, excellent communication and interpersonal skills are a must as are effective organizational and time management skills. Finally, knowledge of WWII history and geography is a plus.
This full-time benefits-eligible position reports to the Facilities Manager and is responsible for supervising custodial staff in performing cleaning and sanitation duties as well as directing and supervising event staff in preparing rooms for special events, coordinating load-in / set-up, event execution, and breakdown. This is a working supervisor position.
The ideal candidate will have previous custodial experience and experience in supervising staff. In addition, effective communication and organizational skills are a must. Finally, the ability to work a flexible schedule as needed, including weekends and holidays, and the physical ability to perform manual labor are required.
Digital Content Specialist
Under the supervision of the Design & Production Manager, this position is responsible for day-to-day maintenance of the Museum’s eCommunications, websites and related online applications, as well as the development of enhanced functions and features on the Museum’s interactive platforms. The Digital Content Specialist assists the Design & Production Manager, the Graphic Designer and the Creative Director with other production needs.
Duties include designing, developing, routing, and scheduling the Museum’s eCommunications materials, and publishing materials on the Museum’s website. He/she ensures all content that is created follows the Museum’s Web and Editing Style Guide, and is in line with current messaging. Additionally, the Digital Content Specialist will assist with digital design, such as digital advertising for various campaigns. This position will work closely with the entire Marketing & Communications department to ensure that online fundraising, the educational mission, and marketing strategies are correctly and appropriately executed across all media channels.
The ideal candidate will have a Bachelor's degree in Graphic Design, Digital Design, Web Design, Communications, Fine Arts, Photography or related field and be proficient in computer-based design on Macintosh platform with related software programs. In addition, an in-depth knowledge of web content best practices an awareness of relevant technology for websites are a must. Finally, excellent communication skills, an acute attention to detail, and the ability to work on multiple assignments under pressure are essential.
Museum Store Supervisor
This position reports to the Museum Store Manager and is responsible for all aspects of customer service in the Museum stores. In the absence of the Store Manager, the Supervisor oversees all aspects of retail operations as well as retail staff. The Supervisor acts as a resource to Sales Associates for customer inquiries, reserve funds, and product / price discrepancies. Other job duties include greeting and assisting customers, ensuring adequate change in cash drawers, accurately processing transactions, stocking shelves, maintaining a clean and orderly store, and undertaking other duties and special projects as assigned by the Store Manager.
The ideal candidate will have a minimum of two years retail management experience and basic merchandising skills. In addition, excellent customer service and communication skills are a must. Finally, the ability to work a flexible schedule, including weekends and holidays, is required.
The National WWII Museum seeks a skilled, innovative, and collaborative professional to serve as Librarian for its Hall of Democracy Library working with the Museum’s collection of memoirs, biographies, unit histories, general World War II publications, and vertical files, as well as its digitized oral histories, archives and film collection, and select other material. The incumbent leads, coordinates, participates in, and/or collaborates on initiatives and activities designed to build a distinctive World War II library collection of approximately 22,000 volumes and facilitate access to the Museum’s library holdings. Reporting to the Director of Curatorial Services, and working closely with the Executive Director for the Institute for the Study of War and Democracy, the Librarian will help conceive and implement the Library’s policies and operational procedures, and will manage the Museum’s non-circulating Library collection and the Hall of Democracy Library on a day-to-day basis.
The Librarian of the Hall of Democracy Library is a solo librarian position combining several professional librarian roles: acquisition, cataloging and classification, and reference services. The successful incumbent will possess strong technical skills and knowledge, communicate effectively, work collaboratively and collegially with a broad spectrum of colleagues, and demonstrate the ability to grow and change.
- Master of Library and Information Science (MLIS) degree required.
- Minimum 3 years professional experience working in a library with increasing responsibilities.
- Demonstrated knowledge of library acquisition, cataloging and reference services.
- Knowledge and experience working with a library, digital asset and other data management systems.
- Proves success in implementing workflows in a complex environment.
- Supervisory experience and strong interpersonal and communication skills.
- General knowledge of World War II era history preferred.
- Willingness to work a flexible schedule.
STEM Innovation Camp Assistant Coordinator
The STEM Innovation Camp Assistant Coordinator is a part-time, temporary position in the Education Department, reporting Monday, June 3, 2019 through Friday, June 28, 2019 Monday – Friday, 8:00am – 4:00pm. The STEM Innovation Camp Assistant Coordinator will assist the Youth & Family Programs Coordinator with the day-to-day management and implementation of the Museum’s three weeks of STEM Innovation Summer Camp. Duties include, but are not limited to, greeting campers upon arrival, leading hands-on activities, accompanying campers on tours of the Museum’s exhibits, maintaining the safety of campers, assisting and mentoring college-age interns, and completing additional administrative duties as needed.
The ideal candidate will have a bachelor’s degree (required) in education, history, arts administration or related field and a minimum of two years experience working with elementary and/or middle school aged children in a school, camp, or related environment. Experience creating and leading STEM activities is required. Previous summer camp experience is a plus. Candidates must be able to pass a background check and complete a brief Louisiana State mandatory reporter training.
Vice President of Finance and CFO
This position reports to the President & CEO and is part of the senior management team. The VP & CFO is responsible for the financial management of the Museum including, but not limited to, accounting, budget development and management, credit, insurance, government reports, grant and contract administration, and tax issues using generally accepted accounting principles. This position will lead financial analysis, planning and budgeting, preparation of financial reports to management and the board of Trustees, financial accounting systems and procedures, and asset and liability management for the Museum. The VP & CFO will work closely with other senior managers as well as the President.
The ideal candidate will have a Bachelors degree in Accounting or Business Administration (Masters degree and/or CPA certification a plus) and a minimum of seven years experience related to not-for-profit organizations fund accounting or equivalent experience in a for-profit organization. In addition, computer proficiency in accounting programs with expert experience in Excel is required. Finally, strong analytical ability, excellent interpersonal and communication skills, and significant experience managing and leading staff are essential.
Associate Vice President of Travel & Conference Sales
This senior management position reports to the Senior Vice President of Operations & COO and is responsible for selling, developing, and managing successful educational travel programs, conferences and other types of innovative educational outreach initiatives at the Museum’s campus in New Orleans and at WWII battle sites and destinations across the world.
Since 2004, the Museum has developed, operated, and sold more than 100 educational travel programs to WWII battlefield locations in Europe and the Pacific. The Museum is seeking to grow these programs targeted at adult and student audiences through direct retail sales and partnerships with other organizations.
This position leads a staff of 12 professionals including five direct reports responsible for inside sales, customer service, marketing support, tour development, budgeting, logistics and operations. The AVP’s primary role is to focus on developing and growing these programs through the implementation of a sales plan and marketing strategy to ensure the Museum’s financial objectives for travel and conference programs are met. It is anticipated that role will require up to 50% travel time for the AVP. Significant growth is forecast in these areas over the next five years as the Museum brings on line new programs and staff.
The position's primary focus on sales and market development will include the following:
- Achieve significant, sustainable, and profitable growth in the Museum’s array of high quality educational travel programs.
- Provide leadership and oversight to the department with a focus on prospect and customer communications.
- Develop, implement and grow a series of inbound custom travel programs that will take place in and around the Museum’s campus in New Orleans.
- Form sustainable and profitable partnerships with university alumni programs, study abroad departments, military organizations, travel operators and other membership based organizations that will promote and sell Museum-managed travel programs to adult, student, and corporate clients.
- Ensure the Museum’s annual international conference on WWII is a high quality, vibrant and relevant public history conference that reaches a growing on-site and digital audience.
The ideal candidate will hold a bachelor's degree with a master's degree preferred and a minimum of ten years of successful experience in business development and sales. Prior experience in the tour and travel industry, including ship operations, is required with a track record of developing and growing successful outreach programs, preferably within a museum, non-profit, travel-related or university environment. In addition, excellent communication, presentation, organizational, and customer services skills are a must as is successful experience in managing a team. Finally, the flexibility to travel both domestically and internationally and to participate in after-hours events is required.
This position is responsible for ensuring the safety and security of all guests, staff, and Museum properties in accordance with Museum policies and procedures. The ideal candidate will have experience in law enforcement, security, or military service. In addition, the ability to work a flexible schedule (which includes weekends and holidays) and perform the physical demands of the position is required.
This part-time position reports to the Visitor Services Manager and is responsible for maintaining a welcoming rapport with visitors and providing information and customer service as necessary. This position processes ticket orders in a courteous and visitor-focused manner.
The ideal candidate will have outstanding customer service skills and experience working with the public. In addition, experience balancing daily receipts is preferred and strong communication skills are essential. Finally, the ability to work a flexible schedule is a must as weekend work is required.
Assistant Director of Public Engagement
Reporting directly to the Director of Education, this position provides enthusiastic and purposeful leadership in defining the scope and direction of the Museum’s public programs, inspired by the Museum’s mission and permanent collection, special exhibits and traveling exhibit programming. These programs include commemoration and anniversary programs, youth and family programs, summer camps, scout programs, teen programs, unique programming opportunities, and local and national outreach programs. The Assistant Director supervises the members of the community engagement programs team, helping to set and achieve goals, manage work flow, ensure efficient knowledge transfer, and assist with preparing relevant budgets and fundraising proposals, and advocates for program development.
The ideal candidate will have a Bachelor’s degree (Master’s degree preferred) in history, arts administration, museum education, education or related field. Candidates will need a minimum of three years experience of developing and coordinating community outreach and engagement efforts for localized audiences, as well as experience working with and delivering programs to diverse youth, family, and adult audiences.
Project Manager (Marketing & Communications Department)
Under the supervision of the Senior Director of Marketing, the Project Manager organizes and ensures the execution of integrated multi-channel marketing campaigns from inception to completion and then measures and optimizes performance post-launch in order to constantly improve campaign performance.
The Project Manager will also act as the central conduit for the Marketing & Communications process and will maintain project ownership of all requests. These responsibilities include coordinating kickoff, check-in, and follow-up meetings, management of project plans and enforcement of milestones / deliverables ensuring dates, goals, and approval chains are correct.
- Bachelors degree in communications, journalism, marketing or related field required with a minimum of four years experience.
- Extensive experience with project management in an agency or technical environment is an absolute requirement.
- Extensive experience in creative, advertising, marketing, museum, or tourism field desirable.
- Experience with analytics including Google Analytics, Omniture, Adobe Marketing Cloud, DoubleClick, or other reporting platforms.
- Excellent writing, editorial, and proofing skills with keen attention to detail.
- Proactive work style with ability to work on multiple projects and to consistently meet deadline schedules.
- Creativity, organizational skills, and good judgment.
- Excellent interpersonal skills and ability to work well with a wide range of staff and consultants.
- Willingness to work overtime during high-demand periods.
- As needed, willingness to work a flexible schedule that may extend outside of the typical 40-hour work week, including weekends and evenings, to complete tasks and meet deadlines.
The National WWII Museum is looking for a Staff Accountant to assist with projects or departments that need special attention. The candidate will need basic knowledge of GAAP with emphasis on non-profit organizations, ability to learn various database and software programs to perform analysis and reconciliations, intermediate to advanced excel skills, and strong attention to detail. In addition, exceptional oral and written communications skills, proficiency in Microsoft Office and the ability to work with sensitive and confidential information are required. Experience using financial software preferred. The ideal candidate will have at least 2 years working in a fast paced accounting department, an Accounting Degree or equivalent, and experience with process improvement and procedural documentation.
- Reviews areas needing special focus with the VP/CFO, AVP Finance, and Financial Analyst.
- Reviews reports/imports received from Museum/Hotel software systems prior to recording in the general ledger, and follows up on any questionable items. Records journal entries and performs general ledger account analysis for any related account reconciliations.
- Prepares monthly accounts payable accruals for areas assigned.
- Works with various departments to identify process inefficiencies and develop streamline processes, procedures, and workflows to ensure timely, accurate, and efficient reporting.
- Reconciles and performs account analysis for revenue and expenditures related to fundraising activities, including private and governmental grants.
- Analyze the monthly actual to budget variance for departments and/or projects and make any necessary adjustment entries.
- Cross training in other areas of the Finance Department.
- Assists with the Budget, Annual Audit, Tax Return, and Special Audits (workers’ comp, 401k, etc.).
- Undertakes other duties and special projects as assigned by the Financial Analyst.
Associate Vice President of Annual Giving and Membership
This senior management position reports to the Vice President of Institutional Advancement and is responsible for developing, implementing, managing, and growing key sources of annual operational revenues for the Museum. These include charter membership and donor contributions, individual and corporate donations to the Patriots Circle, and operating revenues realized through the Museum’s memorial brick program and other tribute projects.
The National WWII Museum has arguably one of the biggest and most successful annual giving programs in the country. It is expected that this position will not only add value to this success, but take the program to the next level.
Essential duties of this position include the following:
Provides leadership to and supervises the Director of Patriots Circle, Director of Charter Membership and Membership and Brick Services Director.
Develops, implements, and manages strategies for growing and sustaining one of the top national museum membership programs in the nation with the use of direct mail, on-site sales, and other tools; key areas of focus include new member recruitment, member retention, and providing customer service.
Manages the growth of the national Patriots Circle program for both individuals and corporations.
Works with Institutional Advancement staff to identify major gift and planned gift prospects within the Museum’s membership base.
Supervises the implementation and management of the memorial brick program and tribute products.
The ideal candidate will have a Bachelors degree in Marketing or similar field (Masters degree preferred) and a minimum of five years fundraising experience at the management level with evidence of success in membership programs, annual fund solicitations, and managing staff effectively.
In addition, experience designing, implementing, and managing national direct mail / direct marketing programs along with a strong working knowledge of best practices, principles, tools, and methodologies of development and fundraising are a must. Finally, excellent communication, organizational, interpersonal, and leadership skills as well as proficiency in Microsoft Office, statistical analysis techniques, and database and spreadsheet applications are required
Membership Services Coordinator
This position works as part of a team to review and respond to all member inquiries received by phone, mail, and email. The Membership Services Coordinator ensures constituent records are updated with proper contact, relationship, and solicitor information in all databases (Raiser’s Edge, Eprisa, Convio). This position also provides support as necessary to the Museum’s brick program. All work is done under the supervision of the Director of Member & Brick Services with some coordination with the Director of Charter Membership.
The ideal candidate will have a minimum of two years experience in non-profit development and have knowledge of computer software for development, preferably in Raiser’s Edge. In addition, excellent customer service and communication skills are a must. Finally, the ability to consistently meet deadlines and a willingness to work a flexible schedule when necessary are required.
Director of Exhibits
This position reports to the Associate Vice President of Education and Access and manages all aspects of the Museum’s special and traveling exhibits and assures best maintenance of permanent exhibits. The Director of Exhibits supervises staff, vendors, fabricators, installers, hired labor and volunteers and requires moderate to heavy manual labor and air travel. This position supervises the Exhibit Designer / Technician, the Traveling Exhibit Manager, volunteers, and interns in accordance with best professional museum practices and oversees and participates in exhibit design, fabrication, installation, and maintenance.
- Bachelors degree in Industrial Design, Architecture, Graphic Design, Fine Arts, History, Museum Science or related field. Masters degree preferred.
- A minimum of five years experience in exhibit design and fabrication.
- Demonstrated skill in developing, designing, fabricating, and installing exhibitions.
- Strong organizational, negotiating, and interpersonal skills; strong written, verbal, and visual communication skills.
- Experience in budgeting and personnel management.
- Ability to lead a team, multi-task, and work well under pressure to meet deadlines and manage multiple projects concurrently.
- Ability to work with hand tools and power tools to fabricate and maintain exhibits.
- Skilled in 3-D drafting software such as AutoCAD, Vectorworks, or SketchUp.
- Strong graphic design skills; expert-level skills in Adobe InDesign, Photoshop, and Illustrator.
- Ability to create design packages that include exhibit elevations and renderings for presentation.
- Skilled in artifact handling and mount making.
Assistant Director for Digital Collections
The National WWII Museum seeks a skilled, innovative, and collaborative professional to serve as Assistant Director for Digital Collections, working with the Museum’s historic artifact collection, archives and rare books, oral histories, archival image and film collection, and select other materials. The Assistant Director leads, coordinates, participates in, and/or collaborates on initiatives and activities designed to build digital collections that facilitate access to the Museum’s holdings. Reporting to the Director of Curatorial Services, the Assistant Director for Digital Collections will help conceive and implement a strategy to expand the Museum’s digital presence and make the Museum’s extraordinary collections available in digital form. On a day-to-day basis, the Assistant Director will coordinate processes to identify digitization priorities and will plan, manage, and carry out projects, create workflows, and serve as the liaison to digitization vendors and other partners. The successful Assistant Director will possess strong technical skills and knowledge, communicate effectively, work collaboratively and collegially with a broad spectrum of colleagues, and demonstrate the ability to grow and change.
- Master's degree from an ALA-accredited program with a concentration in archives management and/or special collections required.
- Minimum five years experience in a museum, archives, or library image archive.
- Experience with database management, time-based media management, digital rights management, metadata standards and practices, and data migration is required.
- Demonstrated knowledge of collections management systems required (KE EMu preferred) and digital asset management systems (NetX preferred).
- Proven success in implementing workflows in a complex environment.
- Supervisory experience and strong interpersonal and communication skills are a must.
CUSTODIAN EVENT SET UP PERSONNEL
This position reports to the Facilities Manager and is responsible for event set up as well as other custodial tasks. The primary job duties consist of setting up and breaking down tables and chairs for Museum events, floor care, pressure washing and other custodial tasks such as cleaning restrooms, vacuuming, dusting, mopping, and cleaning glass.
The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must.
Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.
This position reports to the Facilities Manager and is responsible for custodial tasks. Custodial tasks include general cleaning such as cleaning restrooms, vacuuming, dusting, mopping, and cleaning glass as well as special floor care duties.
The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must and basic knowledge of A/V equipment is helpful.
Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.