Thank you for your interest in employment opportunities at The National WWII Museum. The National WWII Museum is an Equal Opportunity Employer and seeks diversity in its workforce. We are dedicated to a policy of non-discrimination in employment on any basis including age, sex, race, religion, national origin, sexual orientation, or disability. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.
No phone calls or walk-ins please.
This part-time position reports to the Visitor Services Manager and is responsible for maintaining a welcoming rapport with visitors and providing information and customer service as necessary. This position processes ticket orders in a courteous and visitor-focused manner.
The ideal candidate will have outstanding customer service skills and experience working with the public. In addition, experience balancing daily receipts is preferred and strong communication skills are essential. Finally, the ability to work a flexible schedule is a must as weekend work is required.
Leventhal Research Fellow
The Leventhal Research Fellows program offers a unique post-doctoral opportunity for a high-potential individual to be a part of the intellectual life of the Institute for the Study of War and Democracy at The National WWII Museum.
Fellows will have the opportunity to:
- Participate in Institute Public Programming by interviewing speakers and taking part in panels and discussions.
- Take part in our International Conference on WWII (Fall) or WWII Symposia (Spring).
- Produce a scholarly article on WWII based on original research, which will be presented to the Museum community in a public forum, and permanently housed in the Hall of Democracy Library.
- Regularly attend and participate in seminars, lectures, and presentations.
- Regularly contribute content to the Museum and the Institute’s website.
- Support and play an active role in the production and promotion of Museum content and projects.
- Conduct interviews and interact with members of the WWII generation to collect and promote knowledge and understanding of their experiences.
The Leventhal Research Fellowship term is one year.
Museum Store Supervisor
This entry level supervisory position reports to the Museum Store Manager and is responsible for all aspects of customer service in the museum stores. In the absence of the Store Manager, the Supervisor oversees all aspects of retail operations as well as retail staff. The Supervisor acts as a resource to Sales Associates for customer inquiries, reserve funds, and product / price discrepancies. Other job duties include greeting and assisting customers, ensuring adequate change in cash drawers, accurately processing transactions, stocking shelves, maintaining a clean and orderly store and undertaking other duties and special projects as assigned by the Store Manager.
The ideal candidate will have a minimum of two years retail management experience and basic merchandising skills. In addition, excellent customer service and communication skills are a must. Finally, the ability to work a flexible schedule, including weekends and holidays, is required.
Human Resource Coordinator
This full-time position reports to the Assistant Director of Human Resources and assists as necessary with all HR functions. Essential duties include onboarding new employees, completing administrative tasks, maintaining personnel files, conducting audits, assisting with benefit administration, and assisting with employee relations.
The ideal candidate will have some HR administrative experience with the intent of growing and learning in a hands-on manner in the HR field. Excellent customer service and communication skills are a must. Finally, proficiency in Microsoft Office, strong organizational skills, the ability to work with others in a team-oriented environment, and the ability to maintain strict confidentiality are required.
PT-305 Support Staff
This part-time position is responsible for basic retail and custodial duties at the PT-305 Boathouse which is located at 6701 Stars and Stripes Blvd on Lake Pontchartrain. Primary responsibilities include manning the retail cart on Saturdays (assisting guests with purchases, processing transactions, stocking cart as necessary) and assisting with custodial tasks (emptying trash, sweeping, mopping, cleaning bathrooms).
The ideal candidate will have excellent interpersonal skills along with basic cash handling and math skills. Dependability and the ability to work several days a week, including weekends and holidays, are a must. Finally, the ability to meet the physical demands of the job (standing, bending, walking, lifting) are required.
Executive Communications Specialist
This position reports to the President & CEO’s Senior Communications Assistant and has a primary responsibility to manage internal and external communications for the President’s Office including written materials, research, presentations, public events, and other initiatives. The Executive Communications Specialist will support the objectives of the President & CEO by working closely with other Museum staff to enhance public relations, donor relations, internal communications, Board communications, and various strategic initiatives.
- Research, write, and edit presentations, speeches, published pieces, reports, and correspondence for the President & CEO.
- Work closely with the Institutional Advancement team to help proactively manage the President & CEO’s communications with donors, prospects, and other public and private supporters of the Museum.
- Develop and edit content for articles, Museum publications, monthly updates to the Board, brochures, national membership direct mail pieces, magazines, online media outlets, and other written communications.
- Work collaboratively with other departments to ensure that written materials, images, publications, grant proposals, and other official communications reflect the strategic messages, policies, and mission of the Museum.
- Participate, as needed, in the development and review of materials for Museum publications, exhibits, or programs.
The ideal candidate will have a Bachelor’s degree in Communications / Journalism, English, History, or related discipline and exceptional writing, editing, and communication skills with a keen attention to detail. In addition, computer software proficiency, superior organizational and project management skills along with the ability to manage multiple priorities are required. Finally, the ability to maintain a high level of professionalism and confidentiality and the willingness to work after hours as needed to meet deadlines and support Museum events are a must.
This full-time position reports to the Assistant Director of Retail Merchandising and is responsible for assisting the Replenishment Coordinator in moving product from the Warehouse to five on-campus Museum stores. Job duties include generating daily reports, pulling merchandise from warehouse slotting locations, pricing selected merchandise, and delivering goods to the on-site stores.
The ideal candidate will have good communication skills, basic mathematical skills, and is able to routinely lift 50 pounds. In addition, the ability to work occasionally on weekends and holidays is required.
Digital Content Strategy Manager
Reporting to the Associate Director of Production and Distribution within the WWII Media and Education Center, this position is responsible for overseeing the Museum’s daily online publishing operations for educational and historical content. This position is tasked with creating and maintaining a centralized system for planning digital content development across departments to ensure that Museum staff time and assets are maximized. This includes an editorial calendar across departments for the Museum website and other channels as identified. The position coordinates the production of content to promote the Museum’s educational and historical initiatives and increase visibility with key audiences. This position works closely with the Institute for the Study of War and Democracy, Curatorial Services, and Marketing & Communications to identify, prioritize, and execute digital projects with the goal of increasing website engagement and expanding the Museum’s reach online. The ideal candidate has at least three years of experience in driving content strategy, has the ability to manage long-term projects, has excellent communication skills, and a deep knowledge of technological tools including a variety of content management systems, analytics, and digital collections.
- 3+ years of digital content strategy experience. Must include experience in managing content across digital platforms, including websites, and a track record of success in social media.
- Bachelor’s degree in history, English, communications, TV/Film production, or related field from an accredited four-year university.
- Video editing skills required.
- Strong organizational skills and an attention to detail.
- Demonstrated experience in developing online content across multiple channels with success in driving website traffic.
- Knowledge of content management systems such as Drupal and Wordpress as well as managing content on platforms such as YouTube and Vimeo required. Additionally, familiarity with the Adobe Creative Cloud strongly preferred.
- Experience with Google Analytics.
- The ability to quickly solve problems and react to current trends and events. Strong written, verbal, and interpersonal communication skills are required.
- A keen understanding of user experience and search engine optimization (SEO) and search engine marketing (SEM) is required.
- Basic knowledge of copyright on the internet within a museum setting is required.
Group Sales Manager
This position reports to the Director of Sales and works to ensure the highest level of Museum visitor experience while maximizing group ticket and food & beverage revenue for the Museum in all of the Museum’s venues, including Stage Door Canteen and the American Sector Restaurant, for group programs; tour packages; and educational, social, religious, fraternal, reunion (including military), corporate, association, and convention business.
The ideal candidate will have a bachelor’s degree with at least four years group sales experience within the hospitality or travel industries and the ability to work a flexible schedule as necessary. In addition, a working catering knowledge and the ability to maintain client relationships while developing new lead sources are essential. Finally, excellent communication, customer service, and interpersonal skills along with a demonstrated competence in computer technologies are required.
Traveling Exhibits Manager
Reporting to the Director of Exhibits, the Traveling Exhibits Manager is responsible for maintaining and managing the Museum’s traveling exhibits program. The traveling exhibits program will require a self-starter with initiative that can work well independently as well as in groups, and has experience with creative approaches to exhibit design, installation, marketing and sales. This position leads the delivery of consistently high quality traveling exhibits to large and small venues while building and maintaining strong relationships with exhibition host venues.
- Bachelor’s degree in museum studies or related field required.
- Minimum of three years of related experience in packaging, shipping, selling and supporting products in multiple locations / venues.
- Proficiency in computer aided design programs, such as Sketchup, Auto CAD or Vectorworks.
- Experience with Adobe Photoshop, Illustrator and InDesign.
- Experience in negotiating, business planning, and marketing analysis.
- Ability to work with limited supervision, meet deadlines, plan multiple projects simultaneously and bring them to fruition on a timely basis.
- Experience in artifact handling, mount making, crating and packing preferred.
- Ability to work with hand tools and power tools to install / dismantle and maintain exhibits.
- Experience with installing and troubleshooting exhibit A/V equipment.
- Ability to develop and manage budgets and coordinate staff travel itineraries.
- Excellent written, verbal and interpersonal communication skills as well as strong organizational skills.
- Willingness to work overtime to meet deadlines.
- Ability to lift, carry, push, pull and place exhibit components on shipping trucks, up to 75 pounds without assistance.
- Ability and willingness to travel frequently to host venues as well as trade shows.
The National WWII Museum seeks a skilled, innovative, and collaborative professional to serve as the rights, permissions, and licensing expert for the Museum. Reporting to the Director of Curatorial Services, the Rights Manager oversees all policies, procedures, and activities involving intellectual property rights for the Museum pertaining to its digitized content, publications, exhibits, and programs. This responsibility primarily involves the Museum’s accessioned collections and institutional archive, but also extends to related Museum exhibitions, publications, programs, public displays, and digital productions. The Rights Manager also serves as point person for requests to the Museum for use of images, archival footage, oral histories, and other media as identified. This position spends equal time between administering Museum-owned collections requests and securing appropriate permissions for exhibition and publications projects, as well as managing the renewal process for permissions to use rights-managed third-party content.
- Three (3) years of experience in a rights acquisition position, ideally in a museum, library, or archive.
- Bachelor’s degree in museum studies, the humanities, business administration, or related field from an accredited four-year university.
- Strong knowledge of copyright and trademark best practices, preferably in a Museum, library, or archive setting required.
- Demonstrated experience in managing licensing contracts and developing and maintaining a system for rights management.
- Knowledge of collections management and digital asset management systems such as KE Emu and NetX. Additional experience with contract management software preferred.
- Ability to quickly solve problems.
- Strong written, verbal, and interpersonal communication skills required.
Institutional Advancement Writer
This position reports to the Associate Vice President of Advancement Services and serves as the department’s writer, keeping in mind the Museum’s mission and aspirations, while working closely with all staff.
- Reflect “one voice” in all external communications of the newly merged annual giving and capital giving departments.
- Work with Major Gift staff, Corporate Alliances, Planned Giving, Annual Giving, Donor Relations, and Fundraising Events teams to make all departmental communications on-message and on-brand.
- Serve as liaison between the IA departments and Marketing / Communications department; work in tandem with Marketing / Communications on all publications that pertain to IA.
- Work collaboratively with Education / Access.
- Provide proposal support for Major Gift Officers by proof-reading and editing as necessary and taking responsibility for writing a proposal from start to finish.
- Collaborate with Major Gift Officers, Program staff, and Donor Relations team in drafting impact reports that articulate the significance of donors’ gifts while also sharing the impact those gifts make.
The ideal candidate will have a Bachelor’s degree (Master’s degree preferred) in English, History, or related discipline and exceptional creative writing and communication skills. In addition, excellent organizational and project management skills are required. Finally, proficiency in Microsoft Office, online web applications, and electronic networking applications are a must.
Membership Onsite Coordinator
This position reports to the Charter Membership Director and is responsible for selling memberships and tribute products onsite. Additionally, this staffer ensures that the member and guest experience is the optimal during their visit and also provides a presence at all Museum public programming events. The Coordinator works closely with Membership staff, as well as Visitor Services, Volunteer Services, Retail, and Hotel staff to improve and grow visitor stewardship and conversion. This position works Wednesday through Sunday while maintaining a presence across the Museum campus at all points of sale, including the Higgins Hotel & Conference Center.
The ideal candidate will have some sales experience and excellent customer service, interpersonal and communication skills. In addition, the ability to work in a fast-paced environment and to consistently meet deadlines with limited supervision is a must. Finally, proficiency in data analysis and report writing is a plus.
The National WWII Museum seeks a skilled Oral Historian to conduct oral history interviews with WWII veterans for use in development of The National WWII Museum’s Oral History Collection, permanent and special exhibits, and online initiatives from contacts provided by the Gary Sinise Foundation. Reporting to the Curator of Oral History, the Oral Historian schedules and conducts interviews, collects materials, and performs Level 1 cataloguing of oral histories into the collection. The Oral Historian position is a full-time, one-year limited-term position with the possibility for renewal.
- Travel 4-5 days per week, including some weekends, a minimum of two weeks per month.
- Collect personal histories, artifacts and archival materials to support and expand The National WWII Museum’s Oral History Collection from contacts provided by the Gary Sinise Foundation.
- Conduct research in the historical record to expand and confirm detailed information for oral histories.
- Contact and schedule visits with interview candidates provided by the Gary Sinise Foundation.
- Complete oral history interviews and necessary maintenance tasks (including Level 1 cataloguing and correspondence).
- Bachelor’s degree in military history, history, museum science or other related field.
- Minimum two years of historical research—preferably within a museum, archive, or historical society environment.
- Demonstrated experience in the oral history interview process.
- Demonstrated knowledge of World War II-era history.
- Exceptional written, verbal and interpersonal communications skills as well as strong organizational skills.
- Functional knowledge of presentation, spreadsheet and word processing applications and film / recording equipment.
- Ability and willingness to travel frequently to facilitate collecting of oral history interviews.
Senior Director of Programming for the Institute for the Study of War & Democracy
This position assists the Executive Director in conceiving, developing, and executing the Institute’s public programming initiatives and adult leadership training. In cooperation with other Museum elements, the Institute is poised to offer a vastly expanded menu of Conferences, Symposia, Workshops, and Leadership Seminars. The Senior Director will have primary responsibility for overseeing these public offerings and coordinating with other involved departments in order to create a new standard for excellence in bringing the history of World War II to the public on a national scale.
The essential responsibilities of this position are:
- Assists the Executive Director in conceiving, developing, and executing Institute public programming, from conception to implementation.
- Designs and implements a new program of World War II Leadership Seminars designed for corporate, non-profit, and public audiences.
- Supervises the Director of Conferences and Symposia in designing and staging a robust series of multi-day Conferences, one-day Symposia, and shorter Workshops designed for diverse Museum audiences from scholars to the general public.
- Supports programming and marketing activities in close cooperation with relevant Museum departments.
- Gives lectures, interviews, and other public appearances on behalf of the Institute for the Study of War & Democracy.
- Manages and represents the Institute for the Study of War & Democracy in the absence of the Executive Director.
The ideal candidate must possess an advanced degree in history, public history, museum, or policy institute sphere, or equivalent work experience as well as significant administrative and supervisory experience including the planning and execution of large-scale programs. In addition, excellent communication, writing, critical thinking and problem-solving skills along with instructional and presentation abilities are essential. Finally, a knowledge of World War II is highly desirable.
Sales Associate (Full- and Part-Time Positions Available)
This position reports to the Museum Store Manager and is responsible for all aspects of customer service in the Museum stores. Job duties include greeting and assisting customers, accurately processing transactions, stocking shelves, and maintaining a clean and orderly store.
The ideal candidate will have good communication skills, basic merchandising skills, and basic math skills. In addition, the ability to work on weekends and holidays is required.
Associate Vice President of Travel & Conference Sales
This senior management position reports to the Senior Vice President of Operations & COO and is responsible for selling, developing, and managing successful educational travel programs, conferences and other types of innovative educational outreach initiatives at the Museum’s campus in New Orleans and at WWII battle sites and destinations across the world.
Since 2004, the Museum has developed, operated, and sold more than 100 educational travel programs to WWII battlefield locations in Europe and the Pacific. The Museum is seeking to grow these programs targeted at adult and student audiences through direct retail sales and partnerships with other organizations.
This position leads a staff of 12 professionals including five direct reports responsible for inside sales, customer service, marketing support, tour development, budgeting, logistics and operations. The AVP’s primary role is to focus on developing and growing these programs through the implementation of a sales plan and marketing strategy to ensure the Museum’s financial objectives for travel and conference programs are met. It is anticipated that role will require up to 50% travel time for the AVP. Significant growth is forecast in these areas over the next five years as the Museum brings on line new programs and staff.
The position's primary focus on sales and market development will include the following:
- Achieve significant, sustainable, and profitable growth in the Museum’s array of high quality educational travel programs.
- Provide leadership and oversight to the department with a focus on prospect and customer communications.
- Develop, implement and grow a series of inbound custom travel programs that will take place in and around the Museum’s campus in New Orleans.
- Form sustainable and profitable partnerships with university alumni programs, study abroad departments, military organizations, travel operators and other membership based organizations that will promote and sell Museum-managed travel programs to adult, student, and corporate clients.
- Ensure the Museum’s annual international conference on WWII is a high quality, vibrant and relevant public history conference that reaches a growing on-site and digital audience.
The ideal candidate will hold a bachelor's degree with a master's degree preferred and a minimum of ten years of successful experience in business development and sales. Prior experience in the tour and travel industry, including ship operations, is required with a track record of developing and growing successful outreach programs, preferably within a museum, non-profit, travel-related or university environment. In addition, excellent communication, presentation, organizational, and customer services skills are a must as is successful experience in managing a team. Finally, the flexibility to travel both domestically and internationally and to participate in after-hours events is required.
This position is responsible for ensuring the safety and security of all guests, staff, and Museum properties in accordance with Museum policies and procedures. The ideal candidate will have experience in law enforcement, security, or military service. In addition, the ability to work a flexible schedule (which includes weekends and holidays) and perform the physical demands of the position is required.
Assistant Director for Digital Collections
The National WWII Museum seeks a skilled, innovative, and collaborative professional to serve as Assistant Director for Digital Collections, working with the Museum’s historic artifact collection, archives and rare books, oral histories, archival image and film collection, and select other materials. The Assistant Director leads, coordinates, participates in, and/or collaborates on initiatives and activities designed to build digital collections that facilitate access to the Museum’s holdings. Reporting to the Director of Curatorial Services, the Assistant Director for Digital Collections will help conceive and implement a strategy to expand the Museum’s digital presence and make the Museum’s extraordinary collections available in digital form. On a day-to-day basis, the Assistant Director will coordinate processes to identify digitization priorities and will plan, manage, and carry out projects, create workflows, and serve as the liaison to digitization vendors and other partners. The successful Assistant Director will possess strong technical skills and knowledge, communicate effectively, work collaboratively and collegially with a broad spectrum of colleagues, and demonstrate the ability to grow and change.
- Master's degree from an ALA-accredited program with a concentration in archives management and/or special collections required.
- Minimum five years experience in a museum, archives, or library image archive.
- Experience with database management, time-based media management, digital rights management, metadata standards and practices, and data migration is required.
- Demonstrated knowledge of collections management systems required (KE EMu preferred) and digital asset management systems (NetX preferred).
- Proven success in implementing workflows in a complex environment.
- Supervisory experience and strong interpersonal and communication skills are a must.
CUSTODIAN EVENT SET UP PERSONNEL
This position reports to the Facilities Manager and is responsible for event set up as well as other custodial tasks. The primary job duties consist of setting up and breaking down tables and chairs for Museum events, floor care, pressure washing and other custodial tasks such as cleaning restrooms, vacuuming, dusting, mopping, and cleaning glass.
The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must.
Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.
This position reports to the Facilities Manager and is responsible for custodial tasks. Custodial tasks include general cleaning such as cleaning restrooms, vacuuming, dusting, mopping, and cleaning glass as well as special floor care duties.
The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must and basic knowledge of A/V equipment is helpful.
Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.