Thank you for your interest in employment opportunities at The National WWII Museum. The National WWII Museum is an Equal Opportunity Employer and seeks diversity in its workforce. We are dedicated to a policy of non-discrimination in employment on any basis including age, sex, race, religion, national origin, sexual orientation, or disability. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.
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Vice President and Chief Marketing Officer (CMO)
The National WW2 Museum is seeking an experienced marketing leader with a proven track record of success for the Position of Vice President and Chief Marketing Officer (CMO).
The CMO works under the direction of the President and CEO, and in coordination with Museum staff, and agency and community partners to develop and execute a comprehensive strategic marketing and communications program. The CMO will lead a high performing team that manages a comprehensive portfolio of responsibilities including audience and market research, marketing strategy, paid media, external communications, community engagement, publications, public relations, digital media, social media, analytics, and marketing technology platforms.
The CMO is responsible for deploying paid, owned, and earned media to deliver results that maximize the Museum’s visitation as the Number 1 attraction in New Orleans, while also enhancing the Museum’s brand and reputation as the most accessible and trusted source of knowledge on World War II.
In addition to visitation, the CMO is also responsible for executive ownership of marketing and communications for all of the Museum’s programs, products, and revenue channels including but not limited to public programs and partnerships, online education, educational travel, retail, events rentals, hospitality, food & beverage, live entertainment, and special events. The CMO also works closely with the executive team at the Higgins Hotel and Conference Center to ensure that cross promotion and synergies between the Museum and its official Hotel are seamless.
In partnership with the President and CEO and other marketing and communications stakeholders, develop and implement a comprehensive marketing and communications plan which includes paid advertising, owned platforms, public relations, community partnerships, and digital communications on a local, regional, and national basis in order to advance national awareness of the Museum, achieve visitation goals, and deliver budgeted revenue and audience engagement objectives across all channels and programs.
- Bachelor’s degree in communications, journalism, design, business, marketing or a related field or equivalent experience required, Masters preferred, with 5+ years experience at the executive level in the marketing, communications, media, public relations, museum, non profit or tourism/hospitality field desirable.
- Excellent communications skills including writing, editorial, proofing, presentations, and public speaking.
- Prefer working in a collaborative, cross-team capacity. This role requires you to work across functions and departments to accomplish goals and objectives.
- Experience with strategic thinking and full funnel analysis, audience and market research, marketing strategy, paid media, external communications, publications, public relations, digital media (paid and organic), web design and user experience, SEO, social media, data analysis, and marketing technology platforms including CRM, CMS, and paid/owned/earned media analytics desirable.
- Proactive work style with ability to work on multiple projects and to consistently meet deadline schedules.
Institutional Advancement Communications Manager
Reporting to the Associate Vice President of Advancement Services, the IA Communications Manager works with IA staff to produce high-quality proposals, reports, stewardship correspondence, and other written communications for major gift prospects and donors, including individuals, foundations, and corporations.
In addition to providing writing, editing, and communication strategy support for IA, the Manager will collaborate with other departments and contribute to Museum publications to ensure that fundraising priorities are communicated to various audiences. To do so effectively, the Manager is responsible for maintaining ongoing and in-depth knowledge of the substantive areas for which the Museum seeks external support.
Responsibilities include the following:
- As a member of the Advancement Services team, collaborate with IA staff to develop a comprehensive communication strategy for major gift prospects and donors, including creating and managing an IA communications calendar.
- Work closely with the Capital Projects and Education and Access program staff to learn about current projects and program initiatives, and develop descriptions for possible funding opportunities.
- Serve as the central hub for outgoing major gift fundraising communications to ensure coherence of messaging and standardization per style guides and branding.
- Draft proposals to foundations and corporations, and provide support to development staff by proof-reading and editing proposals.
- Collaborate with development staff, program staff, and Donor Relations team in drafting impact reports that articulate the significance of donors’ gifts.
- Draft personalized communications to donors on behalf of the President & CEO and senior staff.
- Working with the IA leadership team, serve as an adviser on communications strategies and needs within the department.
- Work with the Marketing team to communicate fundraising opportunities and recognize donor-funded projects through the Museum’s external publications, press releases, and website.
- Serve on the Grants and Sponsorships Work Team to discuss the status of ongoing work and proposals, prospective donor communications, and strategic direction of the Museum’s program priorities.
- Monitor and track all major donor and prospect communications in the organization’s database.
- Bachelor’s degree (Master’s preferred) in English, Communications, Journalism, History, or related discipline and exceptional creative writing and communication skills. In addition, excellent organizational and project management skills are required.
- 3-5 years of writing experience in development, marketing, media, or communications settings; applicants must demonstrate an ability to communicate effectively with different audiences through different media.
- Experience communicating organizational culture, mission, goals, and impact.
- Proficiency in Microsoft Office, online web applications, and social media applications; familiarity with CRM systems is required.
- Experience working in or with complex nonprofits.
Assistant Director for Public Engagement
Reporting directly to the Director of Education, this position provides enthusiastic and purposeful leadership in defining the scope and direction of the Museum’s public programs, inspired by the Museum’s mission and permanent collection, special exhibits and traveling exhibit programming. These programs include commemoration and anniversary programs, youth and family programs, summer camps, scout programs, teen programs, unique programming opportunities, and local and national outreach programs. The Assistant Director supervises the members of the community engagement programs team, as well as plays a leading role in cultivating and sustaining our relationships with local, regional, and national program partners including the New Orleans Public Library and the New Orleans Recreation Department.
- Bachelor’s degree required (Master’s degree preferred) in history, arts administration, museum education, education or related field.
- Minimum of five years’ experience developing and implementing educational programming in a museum setting and experience developing and coordinating community outreach and engagement efforts for localized audiences.
- Experience managing full-time and/or part-time staff, interns, and volunteers.
- Experience working with and delivering programs to diverse youth, family, and adult audiences.
- Background in successful collaboration with staff, volunteers, guests, and community partners from a variety of social backgrounds and experiences, including race, ethnicity, gender expression, sexuality, age, ability, and all walks of life.
- Must have a comfort level with Zoom and basic distance learning technology in order to collaborate on programs with the distance learning team.
- Strong organizational skills.
- Exceptional written, verbal, and interpersonal communication skills.
- Willingness to work evenings and weekends during special events and programs.
Associate Vice President of Advancement Services
This position reports to the Vice President of Institutional Advancement and is responsible for the strategic direction of central services for Institutional Advancement (IA). The AVP of Advancement Services will provide leadership in best practices and is responsible for the development and execution of policies, guidelines and procedures including, but not limited to, gift acceptance, counting and reporting standards, prospect management, naming and recognition, donor recognition and acknowledgment, grant and endowment reporting, development communications, and staff management.
The AVP of Advancement Services is a senior member of the Institutional Advancement Management team, and coordinates partnerships between IA and Finance, Education and Access, and Capital Projects. The AVP will work collaboratively with colleagues in Development, Annual Giving / Membership, and Events to optimize donor stewardship, prospect pipeline management, and fundraising outcomes. The AVP of Advancement Services will provide direct supervision to staff in Donor Relations, Development Communications, Data management, and Research.
Primary responsibilities include the following:
- Overseeing the department’s business and finance operations, to include developing and managing the budget as well as creating financial reports for the Board, Museum leadership, and the Department.
- Overseeing the execution of a strategic and comprehensive major donor stewardship program, to include donor recognition, acknowledgments, gift / grant reporting, developing strategic communications opportunities, and curated major donor / prospect events.
- Developing the donor pipeline program to identify new major and planned giving prospects and overseeing development officers’ portfolio management, process department prospect and pipeline management.
- Managing advancement services staff.
- Seven years of experience in Development and Advancement Services, preferably within a complex and matrixed organization. Advanced degree is a plus.
- Staff management experience.
- Extensive experience with Raiser’s Edge and other fundraising databases.
- Advanced understanding of gift counting and finance counting with the ability to work with the Museum CFO in this area.
- Record of working independently in the creation of reports and projects on deadline.
- Ability to motivate people through a positive / collaborative atmosphere.
- Flexibility to respond quickly and appropriately to changing environments.
- Excelling in personal interactions with staff and volunteers at all levels of the organization.
- Readiness to work evenings and/or weekends as needed to meet deadlines and support Museum events.
This full-time benefits-eligible position reports to the Facilities Manager and is responsible for custodial tasks. Such tasks include general cleaning such as cleaning restrooms, vacuuming, dusting, mopping, and cleaning glass as well as special floor care duties. The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must and basic knowledge of AV equipment is helpful.