Thank you for your interest in employment opportunities at The National WWII Museum. The National WWII Museum is an Equal Opportunity Employer and seeks diversity in its workforce. We are dedicated to a policy of non-discrimination in employment on any basis including age, sex, race, religion, national origin, sexual orientation, or disability. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.
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This part-time position reports to the Visitor Services Manager and is responsible for maintaining a welcoming rapport with visitors and providing information and customer service as necessary. This position processes ticket orders in a courteous and visitor-focused manner.
The ideal candidate will have outstanding customer service skills and experience working with the public. In addition, experience balancing daily receipts is preferred and strong communication skills are essential. Finally, the ability to work a flexible schedule is a must as weekend work is required.
Sales Associate (Part-time)
This position reports to the Museum Store Manager and is responsible for all aspects of customer service in the Museum stores. Job duties include greeting and assisting customers, accurately processing transactions, stocking shelves, and maintaining a clean and orderly store. The ideal candidate will have good communication skills, basic merchandising skills, and basic math skills. In addition, the ability to work on weekends and holidays is required.
Commemorative Tours Project Manager
The Museum is currently seeking a Commemorative Tours Project Manager who will focus on major educational travel initiatives for the 75th anniversary of D-Day in June 2019. This project-specific position reports to the AVP of Travel and Conference Sales and is responsible for managing, planning, coordinating, and executing all aspects of multiple cruise and land-based programs operated by the Museum to commemorate the 75th anniversary of D-Day. Approximately 900 guests will travel with the Museum onboard the Regent Seven Seas Navigator and Seabourn’s Ovation, visiting historic sites along Europe’s Atlantic coast. The tour culminates with the successful landings at Normandy on June 6, 1944, and the campaign that followed. This position is funded through July 2019.
The essential responsibilities of the Project Manager include supervising and coordinating day-to-day work regarding logistics, communications, and customer service; providing timely status reports; managing schedules, budgets, and assets; negotiating with vendors; implementing manifesting software; and traveling as necessary.
The ideal candidate will have a bachelor’s degree and minimum of five years experience in project management with cruise industry experience preferred. In addition, proficiency in Microsoft Office (especially Excel) and excellent communication and organizational skills are a must. Finally, the ability to travel both domestically and internationally and to maneuver all physical aspects of tour itineraries is essential.
Associate Vice President of Travel & Conference Sales
This senior management position reports to the Senior Vice President of Operations & COO and is responsible for selling, developing, and managing successful educational travel programs, conferences, and other types of innovative educational outreach initiatives at the Museum’s campus in New Orleans and at WWII battle sites and destinations across the world.
Since 2004, the Museum has developed, operated, and sold more than 100 educational travel programs to WWII battlefield locations in Europe and the Pacific. The Museum is seeking to grow these programs targeted at adult and student audiences through direct retail sales and partnerships with other organizations.
This position leads a staff of 12 professionals, including five direct reports, responsible for inside sales, customer service, marketing support, tour development, budgeting, logistics, and operations. The AVP’s primary role is to focus on developing and growing these programs through the implementation of a sales plan and marketing strategy to ensure the Museum’s financial objectives for travel and conference programs are met. It is anticipated that role will require up to 50% travel time for the AVP. Significant growth is forecast in these areas over the next five years as the Museum brings online new programs and staff.
The AVP of Travel and Conference Sales is also be responsible for tour operations onboard a WWII patrol-torpedo boat, which has been operating on Lake Pontchartrain since 2017.
The position's primary focus on sales and market development will include the following:
- Achieve significant, sustainable, and profitable growth in the Museum’s array of high quality educational travel programs.
- Provide leadership and oversight to the department with a focus on prospect and customer communications.
- Develop, implement, and grow a series of inbound custom travel programs that will take place in and around the Museum’s campus in New Orleans.
- Form sustainable and profitable partnerships with university alumni programs, study abroad departments, military organizations, travel operators, and other membership based organizations that will promote and sell Museum-managed travel programs to adult, student, and corporate clients.
- Ensure the Museum’s annual International Conference on World War II is a high-quality, vibrant, and relevant public history conference that reaches a growing on-site and digital audience.
- Continue to grow local tours of PT-305 at sea and dockside, managing the boat house on Lake Pontchartrain as a satellite Museum property.
The ideal candidate will hold a bachelor’s degree with a master’s degree preferred and a minimum of 10 years of successful experience in business development and sales. Prior experience in the tour and travel industry, including ship operations, is required with a track record of developing and growing successful outreach programs, preferably within a museum, nonprofit, travel-related or university environment. In addition, excellent communication, presentation, organizational, and customer services skills are a must as is successful experience in managing a team. Finally, the flexibility to travel both domestically and internationally and to participate in after-hours events is required.
This position reports to the Major Gifts Officer, Foundations for overall direction and coordination of all grant-related activities in support of the mission, and the operational, programmatic, campaign and endowment goals of The National WWII Museum. The Grants Manager will be part of a highly professional, geographically dispersed, regionally oriented, and centrally managed team.
Major Duties and Overview of Goals and Responsibilities:
- Prepare proposals and other documents necessary to secure the support of foundations, corporations, and individuals under the general direction of the Major Gifts Officer, Foundations.
- Work closely with Museum staff, leadership, and Board as requested and approved by the Major Gifts Officer, Foundations to provide support and leadership for the goals of the capital campaign and programming by crafting the proposals and other written materials needed to solicit, inform, and steward existing and emerging relationships with foundation donors, individual supporters, and corporate partners.
- Possess the ability to prepare, as needed, executive summaries, case statements, and other documents that will facilitate all fundraising efforts as well as effective communications regarding educational outreach, endowment and capital expansion, and other activities between the Museum and the public.
- Maintain a spreadsheet listing all grant submissions, stewardship report deadlines, and status of all activities within the Museum related to grants.
- Document and track activities within Raiser’s Edge database, and work with Museum staff to ensure the consistency and accuracy of coding the grants received by the Museum.
- Monitor reports on operational and programmatic goals, as well as campaign and endowment goals, providing an ongoing channel of communication between multiple departments.
- Manage a portfolio of 25-50 foundation prospects, working closely with Major Gift Officers to develop an integrated team approach to foundation prospects.
- Identify, research, and submit proposals to new foundation prospects each month.
- Interact and cooperate with other Museum staff as required to fulfill responsibilities and actively, in collaboration with the input of Vice Presidents and other Museum leadership, help prioritize the needs and opportunities of the Museum and its goals for operational, programmatic, capital, and endowment support.
Charter Membership Coordinator
This position assists the Charter Membership Director and AVP of Membership & Fundraising Events with the day-to-day management of the Charter Membership program. Primary job responsibilities include coding onsite and web transactions for processing and data entry, assisting with the billing process, providing administrative support, managing state registration renewals, and distributing monthly direct mail packages and reports for review. The Coordinator also assists the Membership & Guest Services Coordinator with strategic planning and execution to increase onsite sales as well as the Guest Services Desk by providing membership training and support to ticketing, retail staff, and volunteers.
The ideal candidate will have experience in direct mail marketing on a national level, integrated marketing, marketing strategy, marketing communications, and sales. In addition, strong analytical skills and excellent writing, editing, and presentation skills with a strong attention to detail are required. Finally, the ability to manage multiple processes while consistently meeting deadlines and the flexibility to occasionally work evenings and/or weekends are a must.
Teacher Programs and Curriculum Specialist
The National WWII Museum is seeking a dynamic and organized candidate to serve as its Teacher Programs and Curriculum Specialist within the Museum’s Education Department. Reporting to the Assistant Director of Education for Curriculum, the Teacher Programs and Curriculum Specialist assembles exciting, Common Core-aligned lesson plans, activities, and primary source resources for the Museum’s national audience of teachers and students. This position will also serve as the lead educator and content generator for the Museum’s From the Collection to the Classroom curriculum series and teacher professional development trainings, recording and reporting impact data and coordinating with guest scholars.
Specific job responsibilities include:
- Developing, implementing, and evaluating educational curricula for students and teachers nationwide that meet Common Core States Standards including writing content for the Museum’s From the Collection to the Classroom curriculum series.
- Coordinating the Museum’s Summer Teacher Institute as well as other social studies teacher professional development offerings, both local and nationwide. Responsible for working with selected universities to coordinate credit opportunities for teachers.
- Working with the Museum Education and Marketing Departments to develop and implement strategies to market and promote K-12 curricula and programs to teachers and students nationally.
- Working with the Museum Collections and Exhibits Department to create classroom materials to coincide with the development and launch of special exhibits, traveling exhibits, and new permanent exhibits.
- Coordinating with the Museum Media and Education Center on online teacher professional development initiatives.
- Managing the Museum’s Calling All Teachers email list; developing and implementing effective means for communicating with teachers nationwide including, but not limited to, social media, email, and new channels.
- Researching and establishing partnerships with appropriate local, state, and national educational organizations in support of the Museum educational research.
Assistant Director for Digital Collections
The National WWII Museum seeks a skilled, innovative, and collaborative professional to serve as Assistant Director for Digital Collections, working with the Museum’s historic artifact collection, archives and rare books, oral histories, archival image and film collection, and select other materials. The Assistant Director leads, coordinates, participates in, and/or collaborates on initiatives and activities designed to build digital collections that facilitate access to the Museum’s holdings. Reporting to the Director of Curatorial Services, the Assistant Director for Digital Collections will help conceive and implement a strategy to expand the Museum’s digital presence and make the Museum’s extraordinary collections available in digital form. On a day-to-day basis, the Assistant Director will coordinate processes to identify digitization priorities and will plan, manage, and carry out projects, create workflows, and serve as the liaison to digitization vendors and other partners. The successful Assistant Director will possess strong technical skills and knowledge, communicate effectively, work collaboratively and collegially with a broad spectrum of colleagues, and demonstrate the ability to grow and change.
- Master's degree from an ALA-accredited program with a concentration in archives management and/or special collections required.
- Minimum five years experience in a museum, archives, or library image archive.
- Experience with database management, time-based media management, digital rights management, metadata standards and practices, and data migration is required.
- Demonstrated knowledge of collections management systems required (KE EMu preferred) and digital asset management systems (NetX preferred).
- Proven success in implementing workflows in a complex environment.
- Supervisory experience and strong interpersonal and communication skills are a must.
Project Coordinator for Education & Access
The National WWII Museum seeks an energetic and organized professional to assist our Education & Access division. The Project Coordinator provides administrative support and project management to the Associate Vice President of Education & Access and the departments he oversees—Education, Curatorial Services, and Exhibits. As the primary liaison and point of contact for internal and external stakeholders on matters pertaining to work of the AVP of Education & Access, the Project Coordinator oversees the seamless execution of day-to-day operations and information needs. The Project Coordinator works in collaboration with numerous departments, most notably Capital Projects, to ensure appropriate communication and project completion. The Project Coordinator also supports the development and execution of large departmental programs and exhibits by monitoring timelines, budgets, vendors, and approvals so that all projects are completed on time, on budget, and to the highest quality standard. The Project Coordinator must also be organized, professional, and willing to take initiative.
Ranked the #2 museum in the world by TripAdvisor and visited by 700,000+ individuals annually, The National WWII Museum is a vibrant, national history museum with excellent facilities and staff and ambitious plans for growth. The Museum is currently in the midst of a capital expansion project that will quadruple the size of the original Museum facility, add exciting new programs and exhibits, and double on-site collections storage. In addition, the Museum has undertaken an ambitious multi-year digitization project to make our collections accessible to audiences worldwide through our Digital Collections website, ww2online.org. The Project Coordinator will play a part in this institutional growth and help position the Museum as the leading resource on the history, values, and lasting significance of World War II.
Specific job responsibilities include:
- Managing administrative and logistical functions for the AVP of Education & Access, including scheduling, filing, research, and approvals
- Responding to internal and external communication in a timely and professional manner
- Maintaining all project and departmental records, timelines, financials, and communications in an efficient and organized manner
- Reviewing, processing, and monitoring expenditures ensuring they include all required documentation and are within budget
- Assisting in the development and tracking of departmental budgets and goals
- Preparing for and moderate work team and departmental meetings, as well as meetings convened by the AVP of Education & Access
- Consolidating, organizing, and sharing content developed by the Curatorial Services, Exhibits, and Education Departments with relevant stakeholders so it can be reviewed and approved
- Preparing presentations and progress reports for the Museum’s work teams, Executive team, Board of Trustees, and other key Museum stakeholders as needed
- Managing incoming requests for special exhibits, presenting them to internal stakeholders and providing timely feedback
- Developing and maintaining adherence to timelines for short-term and multi-year exhibits and programs
- Developing effective Requests for Proposal, reviewing bids, and selecting well-qualified vendors for media productions and other exhibit needs
- Serving as point of contact between vendors and internal work teams to maintain effective communication and information flow
- Performing other duties as assigned by the AVP of Education & Access
The ideal candidate will possess the following skills and experience:
- Strong passion for the mission and work of The National WWII Museum
- Bachelor’s degree required with master’s degree preferred
- Minimum of three years experience in administrative functions or project management; Experience with budget or contract management also preferred
- High level of comfort with all Microsoft Office products (Word, Excel, Powerpoint).
- Exceptional oral and written communication skills
- Exceptional organizational and interpersonal skills
- Willingness to take initiative and seek out opportunities to improve departmental functions
- Ability to prioritize and multitask
- High level of professionalism and customer-service oriented mindset
CUSTODIAN EVENT SET UP PERSONNEL
This position reports to the Facilities Manager and is responsible for event set up as well as other custodial tasks. The primary job duties consist of setting up and breaking down tables and chairs for Museum events, floor care, pressure washing and other custodial tasks such as cleaning restrooms, vacuuming, dusting, mopping and cleaning glass.
The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must.
Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.
This position reports to the Facilities Manager and is responsible for custodial tasks. Custodial tasks include general cleaning such as cleaning restrooms, vacuuming, dusting, mopping and cleaning glass as well as special floor care duties.
The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must and basic knowledge of A/V equipment is helpful.
Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.