Thank you for your interest in employment opportunities at The National WWII Museum. The National WWII Museum is an Equal Opportunity Employer and seeks diversity in its workforce. We are dedicated to a policy of non-discrimination in employment on any basis including age, sex, race, religion, national origin, sexual orientation, or disability. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.
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Associate Vice President of Advancement Services
This position reports to the Vice President of Institutional Advancement and is responsible for the strategic direction, development and execution of central services for Institutional Advancement. The AVP of Advancement Services will provide leadership in best practices and is responsible for the development and execution of policy, guidelines and procedures including, but not limited to gift acceptance, counting and reporting standards, prospect management, naming and recognition, donor recognition letters, endowment reporting, newsletters and staff management.
The AVP of Advancement Services is a member of the IA Management team and coordinates partnership between IA, Finance and Content to advance understanding through open and constant communications, clear and consistent project tracking, accurate information and a sense of urgency toward timely completion of projects.
In addition to working closely with the VP of Institutional Advancement, this position will work collaboratively with the leadership of Institutional Advancement for annual, planned and capital giving, corporate giving and event planning. The AVP of Advancement Services will provide direct supervision to the Donor Relations team, Data Management team and Research team.
Essential responsibilities include the following:
- Stewardship planning, tracking and execution to ensure the department engages past donors and encourages them to be repeat donors.
- Recognition Audit and Tracking Program that keeps all units of the Museum informed in a timely manner of donor expectations, report requirements and donor intent to ensure gifts are used as designated and awarded appropriately as a key part of the stewardship process.
- Gift Processing and Recognition - Quality, accurate and timely communications that recognizes donors through tax receipts and gift recognition letters, partnering with leadership to quickly acknowledge gifts to the Museum in a meaningful way.
- IA Communications and Proposals – Create cases for support, correspondence and proposals that help Major Gift Officer promote the Museum with prospective donors, writing and organizing key proposal templates and information that helps increase the quality and timeliness of communications, proposals and newsletters.
- IA Fundraising Production and Financial Reporting – Create financial reporting packages for board, cabinet members, Museum and IA department.
- VIP Tour management and process that creates an exceptional experience for important visitors, engages key Museum staff and ensures appropriate assignment and follow-up for continued moves management engagement by Major Gift Officers.
- Cultivation and Stewardship events that help recognize donors or advance cultivation opportunities for leadership and Major Gift Officers.
- IA Budgets – Create, track and manage all IA budgets by coordinating monthly audits, updating meetings and reviewing budget status to help budget managers stay under budget and compliant with reporting expenses, keeping the VP of Institutional Advancement advised on budget management issues and progress.
- Research – Support the research process, manage major prospect tracking, identify new prospects, provide comprehensive and strategic prospect profiles and facilitate prospect clearance.
- Systems support for IA – Manage, maintain and facilitate upgrades to Raisers Edge/NXT and work collaboratively with the AVP of Annual Giving and Membership to integrate RE/NXT with other IA and Museum systems, including Commerce, ViaTour, Eprisa, Luminate and the new CRM.
- Records administration – Support efforts to maintain approximately 100,000 constituent records in Raisers Edge/NXT so the records are current, coded and segmented appropriately, strategically and for maximum optimization for fundraising and travel initiatives.
- Donor relations and stewardship – Create and execute a comprehensive strategic donor relations strategy, including guidelines and standards for recognition and stewardship for individual, foundation and corporate donors and annual creation of endowment reports.
- Staff management- Work with the VP of Institutional Advancement on developing and executing a plan for talent acquisitions, on-boarding, staff development, training, staff retention, growth and performance management by partnering with Human Resources on design and implementation.
- Creation and management of communications materials.
- Master's degree in an appropriate area of specialization and six years of relevant experience or a bachelor's degree in an appropriate area of specialization and eight years of relevant experience.
- Management experience for areas within the fundraising department.
- Extensive experience with Raiser Edge and/or other fundraising databases.
- Advanced understanding of gift counting and finance counting with the ability to work with the CFO of the Museum in this area.
- Ability to motivate people through a positive/collaborative atmosphere.
- Flexibility to respond quickly and appropriately to changing environments.
- Excelling in personal interactions with staff and volunteers at all levels of the organization.
- Readiness to work evenings and/or weekends as needed to meet deadlines and support Museum events.
- Record of working independently in the creation of reports and projects on deadline.
Under the direction of the Managing Director of Entertainment, the Entertainment Intern assists with the production of shows in the Stage Door Canteen and helps to maintain ongoing Victory Belle and Victory Band performances.
Responsibilities include the following:
- Create an inventory system for costumes, props, and sheet music.
- Help maintain social media posts and publicity materials.
- Assist in all aspects of production including house and stage management, props, costumes, casting, and rehearsals.
- Perform office duties such as copying sheet music and scripts for cast members.
This is a three-month paid internship.
Executive Assistant & External Relations for President & CEO Emeritus Office
This position serves as primary support for the President & CEO Emeritus and is responsible for a wide variety of internal and external communications involving day-to-day operations and project management. Responsibilities include the following:
- Maintains the President & CEO Emeritus calendar and prepares him in advance for his daily activities. This includes providing meeting materials for review in advance, coordinating internal and external meetings, executing meeting arrangements, confirming appointments, and managing calendar entries with relevant detail.
- Plans President & CEO Emeritus professional travel to include air, ground, lodging, and other reservations as necessary.
- Processes office mail, creating draft responses to correspondence when requested.
- Assists in the disposition of inquiries and requests addressed to the President & CEO Emeritus.
- Reviews materials prepared for the approval / signature of the President & CEO Emeritus for accuracy and proper formatting.
- Assists with Institutional Advancement related business to include special events assistance and special project management for events such as American Spirit Awards and Victory Ball, as well as educational tours and travel-related events.
- Provides integral staff support and coordination for conferences and special projects to include internal and external communications, logistics, scheduling, and project management.
- Assists with preparation of materials for Board of Trustees and related meetings or events as necessary.
The ideal candidate will have a Bachelor’s degree (preferred) and a minimum of five years senior-level administrative experience. In addition, proficiency in Microsoft Office and experience in budget and financial reporting as well as project management are a must. Finally, excellent communication skills (both written and oral), excellent interpersonal skills, and the ability to consistently meet deadlines are required.
Sales Associate (Part-time)
This position reports to the Museum Store Manager and is responsible for all aspects of customer service in the Museum stores. Job duties include greeting and assisting customers, accurately processing transactions, stocking shelves, and maintaining a clean and orderly store.
The ideal candidate will have good communication skills, basic merchandising skills, and basic math skills. In addition, the ability to work on weekends and holidays is required.
Patriots Circle Manager
Working cooperatively with the Director of Patriots Circle and Assistant Director of Patriots Circle, this position has a key role in ensuring continued growth of annual giving revenue and membership of the Museum’s Patriots Circle program as a significant component of Institutional Advancement revenue goals.
This position is responsible for the management of a dedicated portfolio of Patriots Circle members and integral revenue generating programs within Patriots Circle. These include the Patriots Circle Stewardship Program, the Sustaining Gifts Program, and creation and management of a new Member Cultivation Program within the Higgins Hotel and Conference Center. In addition, the Patriots Circle Manager processes all annual giving revenue, manages annual donor recognition, and supervises Museum volunteers working within the Patriots Circle program.
The ideal candidate will have a Bachelor’s degree and a minimum of two years’ experience in a non-profit museum setting. In addition, extensive knowledge of computer software for annual fund development, preferably in Raiser’s Edge, and proficiency with database analysis and reporting is required. Finally, excellent interpersonal, presentation, and communication skills are a must.
Fundraising Events Manager
This position reports to the Senior Director of Fundraising Events and manages the execution of the Museum’s fundraising events including American Spirit Awards, Victory Ball, and Drafts for Crafts. Additionally, the Manager will assist with any special projects as assigned by the Senior Director or Associate Vice President of Annual Giving and Membership. The Manager will take the lead on overall logistical aspects of each event as well as support the event fundraising and stewardship objectives of the organization in accordance with the mission of the Museum. The Manager will be responsible for the solicitation of event donors (both in-kind and monetary) for the Drafts for Crafts and Victory Ball events, and must have experience with supervising event committees and volunteers.
The ideal candidate will have a Bachelors degree with a minimum of two years experience in special event planning. In addition, a demonstrated competence in computer technologies, particularly Raisers Edge and Excel, is required. Finally, excellent organizational, communication, and interpersonal skills as well as the ability to work a flexible schedule while working on multiple assignments are a must.
Project Coordinator for Capital Projects
This position provides administrative and logistical support to ensure projects are well-organized and run smoothly. Reporting to the Project Manager of Capital Projects, the Project Coordinator provides routine monitoring of project schedules, plans, and budgets, helping to anticipate and solve issues that may arise. The Project Coordinator works in collaboration with numerous departments to ensure seamless communication and information flow and assists in developing new tools to improve these areas. The Project Coordinator will work on a variety of projects that are vital to the completion of the Museum’s campus such as the Liberation Pavilion brick and mortar, exhibits, and Freedom Theater; Expressions of America Sound and Light Show; historical sculpture benches; Forbes Gallery of Rare & Iconic Artifacts; donor recognition; and additional permanent renovations, improvements, and additions to the Museum’s campus that may arise.
- Maintain and monitor project records, including RFPs, bids, contracts, change orders, schedules, budgets, expenditures, and other paperwork.
- Organize, attend, and participate in stakeholder meetings.
- Document and follow up on important decisions and actions from meetings.
- Prepare necessary materials and handle all logistical tasks for meetings.
- Assist in ensuring projects adhere to their short and long term schedule, communicating potential challenges before they become bigger issues.
- Complete project tasks and lead or serve on project work teams as required to advance the overall progress of the project.
- Serve as the point of contact between Capital Projects and internal work teams as required to maintain effective communication and information flow.
- Assist with project close out, ensuring all contractual obligations have been met and project records and maintenance responsibilities have been effectively transitioned to the appropriate internal stakeholders.
- Manage all requests for donor recognition from design to installation.
- Respond to internal and external communications in a timely and professional manner.
- Provide administrative support as needed for the Director of Construction and Project Manager of Capital Projects.
- Strong passion for the work and mission of The National WWII Museum.
- Bachelor’s degree required.
- Minimum of three years experience in administrative functions or project management. Experience with program development, contract management, or construction management preferred.
- Strong attention to detail and problem solving skills.
- Exceptional oral and written communication skills.
- Exceptional organizational and interpersonal skills.
- Willingness to take initiative and seek out opportunities to improve project performance.
- Ability to prioritize and multi-task.
- High level of professionalism and customer-service oriented mindset.
- High level of comfort with all Microsoft Office products (Word, Excel, Powerpoint).
Museum Store Supervisor
This entry level supervisory position reports to the Museum Store Manager and is responsible for all aspects of customer service in the museum stores. In the absence of the Store Manager, the Supervisor oversees all aspects of retail operations as well as retail staff. The Supervisor acts as a resource to Sales Associates for customer inquiries, reserve funds, and product / price discrepancies. Other job duties include greeting and assisting customers, ensuring adequate change in cash drawers, accurately processing transactions, stocking shelves, maintaining a clean and orderly store and undertaking other duties and special projects as assigned by the Store Manager.
The ideal candidate will have a minimum of two years retail management experience and basic merchandising skills. In addition, excellent customer service and communication skills are a must. Finally, the ability to work a flexible schedule, including weekends and holidays, is required.
Membership Services Coordinator – Tributes
This position works as part of a team to review and respond to all member inquiries received by phone, mail, and email. The Membership Services Coordinator ensures donor records are updated with proper contact, relationship, and solicitor information in all databases (Raiser’s Edge, Eprisa, Convio). This position also provides support as necessary to the Museum’s brick program. All work is done under the supervision of the Director of Member & Brick Services.
The ideal candidate will have a minimum of two years experience in non-profit development and have knowledge of computer software for development, preferably in Raiser’s Edge. In addition, excellent customer service and communication skills are a must as is the ability to lift more than 35lbs. Finally, the ability to consistently meet deadlines and a willingness to work a flexible schedule when necessary are required.
Theater AV Technician
This position reports to the Theater and AV Systems Manager and is responsible for operating and maintaining the Museum’s multisensory theaters, exhibits, and live performance spaces as well as overseeing all operational aspects of show lightings, show equipment, show action equipment and AV systems related to the museum’s multisensory presentations and live performances and presentations.
The ideal candidate will have 3-5 years experience with multisensory theater technologies and a strong technical background in theatrical / live performance AV systems, show controls, and electronics. In addition, strong troubleshooting capabilities, the ability to work under pressure while consistently meeting deadlines and the ability to work a flexible schedule are required.
Reporting to the President with a dual reporting to the Audit Committee Chair, this position will have the responsibility to conduct and report on business process, operational, financial and compliance audits and other reviews in support of the annual audit plan that will be approved by the Audit Committee each year. This position will play a key role in the organization by working closely with other departments within the organization and may involve recommendation of new or enhanced control activities through assurance or advisory services. Under direction of management, the Internal Auditor is responsible for the timely execution of risk-based internal audits in accordance with the annual audit plan, as well as assisting with other audit matters and projects. The Internal Auditor will assist in identifying areas of risk within the organization and assess the adequacy of internal controls mitigating those risks.
Essential responsibilities include the following:
- Work with management and the Audit Committee to determine internal audit scope and develop annual audit plans.
- Conduct complex and in-depth financial, operational, and compliance evaluations and audits in accordance with the International Standards for the Professional Practice of Internal Auditing.
- Conduct periodic follow-up reviews to assess and report on progress or completion of management’s corrective actions in response to internal audit observations and recommendations.
- Conduct investigations of suspected irregular conduct in conjunction with other Museum resources.
- Communicate the results of audit projects via written reports and oral presentations to management and to the Audit Committee.
- Objectively review the organization’s business processes with tasks to include:
- Evaluate the efficacy of risk management procedures that are currently in place.
- Protect against fraud and theft of the organization’s assets.
- Ensure that the organization is complying with relevant laws and statutes.
- Make recommendations on how to improve internal controls and governance processes.
- Maintain open communication with management and audit committee.
The ideal candidate will have the following qualifications:
- Bachelor’s degree in accounting, finance, business or technology related field.
- 2-6 years of Internal Audit, Compliance, or Risk Management experience.
- Professional designation preferred (CPA, CIA, CISA, CFE).
- Working knowledge of internal controls and industry best practices.
- Proficiency with the Microsoft Office products (Word, Excel, PowerPoint, Visio, Project).
- Excellent verbal and written communication skills.
- Knowledge of data mining tools such as ACL, Idea, SQL, or MS Access preferred.
- Nonprofit industry experience a plus.
Distance Learning Intern (Paid)
Within the Museum’s WWII Media and Education Center, the Distance Learning Intern will work closely with the Distance Learning Specialist to present the Museum’s interactive Skype programs to K-12 classrooms across the world. The intern will be responsible for scheduling, facilitating, and delivering live student programs via Skype. Review the Museum’s current Skype offerings.
The ideal candidate will be pursuing a degree in education, museum studies, public history, or related field, and have availability on weekday mornings and early afternoons. Preferred hours will be 8:00am – 3:00pm Monday-Friday, but can be flexible. The candidate should also be tech savvy and have experience working with youth in a school, summer camp, or similar setting.
This is a paid internship and is scheduled for February – May 2020.
Engineer 2nd Class
This position reports to the Chief Engineer and is responsible for ensuring the Museum’s spaces are maintained and safe for visitors, staff, and volunteers. Responsibilities include operating and maintaining equipment in the central plant and performing a variety of maintenance work such as HVAC, water treatment analysis, carpentry, electrical, and plumbing tasks.
The ideal candidate MUST possess a current City of New Orleans 2nd Class Stationary Engineer’s License with air conditioning certification (2nd class Boiler preferred as well). In addition the ability to operate the building management software system as well as create and close work orders in CMMS is a must. Finally, the ability to work a flexible schedule is required; this includes all three shifts and weekends and holidays.
Associate Vice President of Operations & Technology
The National WWII Museum is currently seeking an Associate Vice President of Operations & Technology. Reporting to the Senior Vice President of Operations & COO, this position is a member of the senior executive team which oversees numerous aspects related to the onsite visitor experience and ensures that the experience meets and exceeds expectations for a nationally recognized institution. The AVP is responsible for Technology & Audio Visual Services, Facilities, Security, Operations Project Management, Entertainment, and Retail and Parking, thus overseeing 100 full- and part-time staff members including seven direct reports.
- Keep up-to-date on information and technology to increase innovation, mitigate risk, and ensure compliance.
- Operate areas of responsibility within approved budgets and staffing levels; review, revise, and approve as necessary annual departmental budgets; control expenses effectively.
- Prepare and present materials and reports for Board of Trustees and Board Committees; prepare reports for senior management as necessary.
- Provide input to the strategic direction of reporting departments.
- Ensure that customer service expectations are consistently met by reviewing and sharing survey data, visitor comments, etc. and observing staff interactions with customers; take corrective action or propose initiatives as appropriate.
- Ensure that reporting departments consistently adhere to standard operating procedures; ensure SOPs are up-to-date.
- Provide leadership and management that mirrors the mission and core values of the Museum; mentor and counsel direct reports to ensure they are adhering to Museum policy and administering practices in a fair and equitable manner.
- Hire, train, develop, and appraise staff effectively; take corrective action as necessary on a timely basis and in accordance with Museum policy.
The ideal candidate will have the following qualifications:
- Bachelor’s degree required with Master’s degree preferred in Hotel, Restaurant, and Tourism, Information Technology, Business Administration, or related field.
- Minimum of seven years of experience in a managerial role with an emphasis on technology and customer service.
- Proficiency in Microsoft Office and knowledge of technology and software.
- Exceptional oral and written communication skills; excellent presentation skills.
- Exceptional organizational, interpersonal, and leadership skills; ability to perform in a collaborative work environment.
- Ability to work on multiple assignments under pressure and to consistently meet deadline schedules.
The National WWII Museum seeks a skilled, innovative, and collaborative professional to serve as the Archivist for the Museum’s collection. Reporting to the Assistant Director for Collections Management, the Archivist works to establish and maintain intellectual and physical control of the Museum’s archival collection in accordance with best practices and accreditation standards and is responsible for cataloging, record keeping, storage, access, maintenance, and retrieval of items in the collection. The Archivist also coordinates digitization priorities as determined by the Assistant Director for Digital Collections and participates in the presentation of exhibits through archival research, conservation, movement coordination, exhibition standards and mounting, and exhibition installation and de-installation.
Additionally, the Archivist provides access to the collection by responding to requests from the public, staff, and other institutions for information.
- Master’s degree in Archival Studies (or similar) required.
- Minimum of 3 years of archival management experience.
- Demonstrated knowledge of archival procedures, collections records management with ability to work with computerized collections management systems and object handling.
- Knowledge of preventative conservation techniques and best practice standards.
- Knowledge and experience with a major Collections Management Database.
- Strong written communication skills as well as strong organizational skills.
- General knowledge of World War II era history and material culture preferred.
This part-time position reports to the Visitor Services Manager and is responsible for maintaining a welcoming rapport with visitors and providing information and customer service as necessary. This position processes ticket orders in a courteous and visitor-focused manner.
The ideal candidate will have outstanding customer service skills and experience working with the public. In addition, experience balancing daily receipts is preferred and strong communication skills are essential. Finally, the ability to work a flexible schedule is a must as weekend work is required.
Institutional Advancement Writer
This position reports to the Associate Vice President of Advancement Services and serves as the department’s writer, keeping in mind the Museum’s mission and aspirations, while working closely with all staff.
- Reflect “one voice” in all external communications of the newly merged annual giving and capital giving departments.
- Work with Major Gift staff, Corporate Alliances, Planned Giving, Annual Giving, Donor Relations, and Fundraising Events teams to make all departmental communications on-message and on-brand.
- Serve as liaison between the IA departments and Marketing / Communications department; work in tandem with Marketing / Communications on all publications that pertain to IA.
- Work collaboratively with Education / Access.
- Provide proposal support for Major Gift Officers by proof-reading and editing as necessary and taking responsibility for writing a proposal from start to finish.
- Collaborate with Major Gift Officers, Program staff, and Donor Relations team in drafting impact reports that articulate the significance of donors’ gifts while also sharing the impact those gifts make.
The ideal candidate will have a Bachelor’s degree (Master’s degree preferred) in English, History, or related discipline and exceptional creative writing and communication skills. In addition, excellent organizational and project management skills are required. Finally, proficiency in Microsoft Office, online web applications, and electronic networking applications are a must.
This position is responsible for ensuring the safety and security of all guests, staff, and Museum properties in accordance with Museum policies and procedures. The ideal candidate will have experience in law enforcement, security, or military service. In addition, the ability to work a flexible schedule (which includes weekends and holidays) and perform the physical demands of the position is required.
CUSTODIAN EVENT SET UP PERSONNEL
This position reports to the Facilities Manager and is responsible for event set up as well as other custodial tasks. The primary job duties consist of setting up and breaking down tables and chairs for Museum events, floor care, pressure washing and other custodial tasks such as cleaning restrooms, vacuuming, dusting, mopping, and cleaning glass.
The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must.
Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.
This position reports to the Facilities Manager and is responsible for custodial tasks. Custodial tasks include general cleaning such as cleaning restrooms, vacuuming, dusting, mopping, and cleaning glass as well as special floor care duties.
The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must and basic knowledge of A/V equipment is helpful.
Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.