Thank you for your interest in employment opportunities at The National WWII Museum. The National WWII Museum is an Equal Opportunity Employer and seeks diversity in its workforce. We are dedicated to a policy of non-discrimination in employment on any basis including age, sex, race, religion, national origin, sexual orientation, or disability. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.
No phone calls or walk-ins please.
This full-time position reports to the Assistant Director of Offsite Retail Sales and Marketing and is responsible for all aspects of order fulfillment and customer service related to online and bulk sales. Job duties include picking and packing merchandise in a warehouse setting, accurately processing transactions, answering customer service calls and taking orders, and maintaining a clean and orderly shipping department.
The ideal candidate will have good verbal and written communication skills, basic math skills, and an attention to detail. Candidate must be able to lift up to 50 pounds on a regular basis. In addition, the ability to work some weekends and holidays is required.
Institutional Advancement Writer
This position reports to the Associate Vice President of Advancement Services and serves as the department’s writer, keeping in mind the Museum’s mission and aspirations, while working closely with all staff.
- Reflect “one voice” in all external communications of the newly merged annual giving and capital giving departments.
- Work with Major Gift staff, Corporate Alliances, Planned Giving, Annual Giving, Donor Relations, and Fundraising Events teams to make all departmental communications on-message and on-brand.
- Serve as liaison between the IA departments and Marketing / Communications department; work in tandem with Marketing / Communications on all publications that pertain to IA.
- Work collaboratively with Education / Access.
- Provide proposal support for Major Gift Officers by proof-reading and editing as necessary and taking responsibility for writing a proposal from start to finish.
- Collaborate with Major Gift Officers, Program staff, and Donor Relations team in drafting impact reports that articulate the significance of donors’ gifts while also sharing the impact those gifts make.
The ideal candidate will have a Bachelor’s degree (Master’s degree preferred) in English, History, or related discipline and exceptional creative writing and communication skills. In addition, excellent organizational and project management skills are required. Finally, proficiency in Microsoft Office, online web applications, and electronic networking applications are a must.
This part-time position reports to the Visitor Services Manager and is responsible for maintaining a welcoming rapport with visitors and providing information and customer service as necessary. This position processes ticket orders in a courteous and visitor-focused manner.
The ideal candidate will have outstanding customer service skills and experience working with the public. In addition, experience balancing daily receipts is preferred and strong communication skills are essential. Finally, the ability to work a flexible schedule is a must as weekend work is required.
Membership Onsite Coordinator
This position reports to the Charter Membership Director and is responsible for selling memberships and tribute products onsite. Additionally, this staffer ensures that the member and guest experience is the optimal during their visit and also provides a presence at all Museum public programming events. The Coordinator works closely with Membership staff, as well as Visitor Services, Volunteer Services, Retail, and Hotel staff to improve and grow visitor stewardship and conversion. This position works Wednesday through Sunday while maintaining a presence across the Museum campus at all points of sale, including the Higgins Hotel & Conference Center.
The ideal candidate will have some sales experience and excellent customer service, interpersonal and communication skills. In addition, the ability to work in a fast-paced environment and to consistently meet deadlines with limited supervision is a must. Finally, proficiency in data analysis and report writing is a plus.
This part-time position reports to the Assistant Director of Education for Interpretation and is responsible for providing tours for paying customers and providing valuable feedback on guest experience.
The ideal candidate will have an Associate's or Bachelor’s degree and at least two years of related work experience. In addition, an outgoing personality, good public speaking skills, and the ability to work well with visitors of all ages are required. Finally, the ability to be available to work a part-time schedule anytime Thursday through Monday from 7:30–3:00 is required.
The National WWII Museum seeks a skilled Oral Historian to conduct oral history interviews with WWII veterans for use in development of The National WWII Museum’s Oral History Collection, permanent and special exhibits, and online initiatives from contacts provided by the Gary Sinise Foundation. Reporting to the Curator of Oral History, the Oral Historian schedules and conducts interviews, collects materials, and performs Level 1 cataloguing of oral histories into the collection. The Oral Historian position is a full-time, one-year limited-term position with the possibility for renewal.
- Travel 4-5 days per week, including some weekends, a minimum of two weeks per month.
- Collect personal histories, artifacts and archival materials to support and expand The National WWII Museum’s Oral History Collection from contacts provided by the Gary Sinise Foundation.
- Conduct research in the historical record to expand and confirm detailed information for oral histories.
- Contact and schedule visits with interview candidates provided by the Gary Sinise Foundation.
- Complete oral history interviews and necessary maintenance tasks (including Level 1 cataloguing and correspondence).
- Bachelor’s degree in military history, history, museum science or other related field.
- Minimum two years of historical research—preferably within a museum, archive, or historical society environment.
- Demonstrated experience in the oral history interview process.
- Demonstrated knowledge of World War II-era history.
- Exceptional written, verbal and interpersonal communications skills as well as strong organizational skills.
- Functional knowledge of presentation, spreadsheet and word processing applications and film / recording equipment.
- Ability and willingness to travel frequently to facilitate collecting of oral history interviews.
Theater and AV Systems Technician
This position reports to the Theater and AV Systems Manager and is responsible for operating and maintaining the Museum’s multisensory theaters, exhibits, and live performance spaces as well as overseeing all operational aspects of show lightings, show equipment, show action equipment and AV systems related to the Museum’s multisensory presentations and live performances and presentations.
The ideal candidate will have 3-5 years experience with multisensory theater technologies and a strong technical background in theatrical / live performance AV systems, show controls, and electronics. In addition, strong troubleshooting capabilities, the ability to work under pressure while consistently meeting deadlines and the ability to work a flexible schedule are required.
Parking Attendant (As needed)
This as-needed position reports to the parking manager and is responsible for the day-to-day operations of the garage. Responsibilities include, but are not limited to, assisting guests as necessary, maintaining equipment, using iParc professional software, and working special events.
The ideal candidate will have excellent customer service skills and basic math skills. In addition, the ability to use parking equipment and software is a must. Finally, the ability to work flexible hours and to perform the physical demands of the job along with a valid driver’s license and clean driving record are a must.
Senior Director of Programming for the Institute for the Study of War & Democracy
This position assists the Executive Director in conceiving, developing, and executing the Institute’s public programming initiatives and adult leadership training. In cooperation with other Museum elements, the Institute is poised to offer a vastly expanded menu of Conferences, Symposia, Workshops, and Leadership Seminars. The Senior Director will have primary responsibility for overseeing these public offerings and coordinating with other involved departments in order to create a new standard for excellence in bringing the history of World War II to the public on a national scale.
The essential responsibilities of this position are:
- Assists the Executive Director in conceiving, developing, and executing Institute public programming, from conception to implementation.
- Designs and implements a new program of World War II Leadership Seminars designed for corporate, non-profit, and public audiences.
- Supervises the Director of Conferences and Symposia in designing and staging a robust series of multi-day Conferences, one-day Symposia, and shorter Workshops designed for diverse Museum audiences from scholars to the general public.
- Supports programming and marketing activities in close cooperation with relevant Museum departments.
- Gives lectures, interviews, and other public appearances on behalf of the Institute for the Study of War & Democracy.
- Manages and represents the Institute for the Study of War & Democracy in the absence of the Executive Director.
The ideal candidate must possess an advanced degree in history, public history, museum, or policy institute sphere, or equivalent work experience as well as significant administrative and supervisory experience including the planning and execution of large-scale programs. In addition, excellent communication, writing, critical thinking and problem-solving skills along with instructional and presentation abilities are essential. Finally, a knowledge of World War II is highly desirable.
Sales Associate (Part-time)
This position reports to the Museum Store Manager and is responsible for all aspects of customer service in the Museum stores. Job duties include greeting and assisting customers, accurately processing transactions, stocking shelves, and maintaining a clean and orderly store.
The ideal candidate will have good communication skills, basic merchandising skills, and basic math skills. In addition, the ability to work on weekends and holidays is required.
Associate Vice President of Travel & Conference Sales
This senior management position reports to the Senior Vice President of Operations & COO and is responsible for selling, developing, and managing successful educational travel programs, conferences and other types of innovative educational outreach initiatives at the Museum’s campus in New Orleans and at WWII battle sites and destinations across the world.
Since 2004, the Museum has developed, operated, and sold more than 100 educational travel programs to WWII battlefield locations in Europe and the Pacific. The Museum is seeking to grow these programs targeted at adult and student audiences through direct retail sales and partnerships with other organizations.
This position leads a staff of 12 professionals including five direct reports responsible for inside sales, customer service, marketing support, tour development, budgeting, logistics and operations. The AVP’s primary role is to focus on developing and growing these programs through the implementation of a sales plan and marketing strategy to ensure the Museum’s financial objectives for travel and conference programs are met. It is anticipated that role will require up to 50% travel time for the AVP. Significant growth is forecast in these areas over the next five years as the Museum brings on line new programs and staff.
The position's primary focus on sales and market development will include the following:
- Achieve significant, sustainable, and profitable growth in the Museum’s array of high quality educational travel programs.
- Provide leadership and oversight to the department with a focus on prospect and customer communications.
- Develop, implement and grow a series of inbound custom travel programs that will take place in and around the Museum’s campus in New Orleans.
- Form sustainable and profitable partnerships with university alumni programs, study abroad departments, military organizations, travel operators and other membership based organizations that will promote and sell Museum-managed travel programs to adult, student, and corporate clients.
- Ensure the Museum’s annual international conference on WWII is a high quality, vibrant and relevant public history conference that reaches a growing on-site and digital audience.
The ideal candidate will hold a bachelor's degree with a master's degree preferred and a minimum of ten years of successful experience in business development and sales. Prior experience in the tour and travel industry, including ship operations, is required with a track record of developing and growing successful outreach programs, preferably within a museum, non-profit, travel-related or university environment. In addition, excellent communication, presentation, organizational, and customer services skills are a must as is successful experience in managing a team. Finally, the flexibility to travel both domestically and internationally and to participate in after-hours events is required.
This position is responsible for ensuring the safety and security of all guests, staff, and Museum properties in accordance with Museum policies and procedures. The ideal candidate will have experience in law enforcement, security, or military service. In addition, the ability to work a flexible schedule (which includes weekends and holidays) and perform the physical demands of the position is required.
Assistant Director for Digital Collections
The National WWII Museum seeks a skilled, innovative, and collaborative professional to serve as Assistant Director for Digital Collections, working with the Museum’s historic artifact collection, archives and rare books, oral histories, archival image and film collection, and select other materials. The Assistant Director leads, coordinates, participates in, and/or collaborates on initiatives and activities designed to build digital collections that facilitate access to the Museum’s holdings. Reporting to the Director of Curatorial Services, the Assistant Director for Digital Collections will help conceive and implement a strategy to expand the Museum’s digital presence and make the Museum’s extraordinary collections available in digital form. On a day-to-day basis, the Assistant Director will coordinate processes to identify digitization priorities and will plan, manage, and carry out projects, create workflows, and serve as the liaison to digitization vendors and other partners. The successful Assistant Director will possess strong technical skills and knowledge, communicate effectively, work collaboratively and collegially with a broad spectrum of colleagues, and demonstrate the ability to grow and change.
- Master's degree from an ALA-accredited program with a concentration in archives management and/or special collections required.
- Minimum five years experience in a museum, archives, or library image archive.
- Experience with database management, time-based media management, digital rights management, metadata standards and practices, and data migration is required.
- Demonstrated knowledge of collections management systems required (KE EMu preferred) and digital asset management systems (NetX preferred).
- Proven success in implementing workflows in a complex environment.
- Supervisory experience and strong interpersonal and communication skills are a must.
CUSTODIAN EVENT SET UP PERSONNEL
This position reports to the Facilities Manager and is responsible for event set up as well as other custodial tasks. The primary job duties consist of setting up and breaking down tables and chairs for Museum events, floor care, pressure washing and other custodial tasks such as cleaning restrooms, vacuuming, dusting, mopping, and cleaning glass.
The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must.
Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.
This position reports to the Facilities Manager and is responsible for custodial tasks. Custodial tasks include general cleaning such as cleaning restrooms, vacuuming, dusting, mopping, and cleaning glass as well as special floor care duties.
The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must and basic knowledge of A/V equipment is helpful.
Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.