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Careers at The National WWII Museum

Thank you for your interest in employment opportunities at The National WWII Museum. The National WWII Museum is an Equal Opportunity Employer and seeks diversity in its workforce. We are dedicated to a policy of non-discrimination in employment on any basis including age, sex, race, religion, national origin, sexual orientation, or disability. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.

No phone calls or walk-ins please.

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Internship Opportunities

Want to become an intern at the Museum? Learn more about internship opportunities.

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AVAILABLE POSITIONS

 

Admissions Associate

This part-time position reports to the Visitor Services Manager and is responsible for maintaining a welcoming rapport with visitors and providing information and customer service as necessary. This position processes ticket orders in a courteous and visitor-focused manner.

The ideal candidate will have outstanding customer service skills and experience working with the public. In addition, experience balancing daily receipts is preferred and strong communication skills are essential. Finally, the ability to work a flexible schedule is a must as weekend work is required.

Apply now.


Educational Travel Program Operations Coordinator

The Educational Travel Program Operations Coordinator is responsible for operations coordination of the museum’s signature educational travel programs, which includes the Museum’s educational travel programs focusing on WWII history for adult audiences as well as student travel programs.

A strong emphasis of this position will be the coordination and support of the currently offered programs under the department’s aegis, and participation in supporting the department to deliver the highest quality programming to the institution’s constituents. This role will focus on many  critical aspects of the travel program’s operations reporting and documentation which are required to be maintained in a highly organized, efficient, and most importantly accurate form.

The Operations Coordinator must have a strong acumen for detail, keen focus on timeline management, and excellent organizational skills. The Educational Travel Program Operations Coordinator will work closely with the Educational Travel Program Operations Managers to ensure the department’s portfolio of deluxe educational travel programs are well positioned for successful promotion, sales and execution. 

Advanced skill level in the Microsoft Suite of products are key to success in this role. Proven track record of operations management and program execution, with a background in hospitality or customer service preferred. Willingness to work a flexible schedule that goes beyond a 40-hour week including some weekends and evenings. Ability to travel throughout the US as well as internationally, based on need and performance. International travel experience is preferred but not required.

The position is supervised by the Educational Travel Program Operations Managers and reports to the Director of Travel Program Operations.

Apply now.


Project Manager (Marketing & Communications Department)

The National WWII Museum is seeking an organized and energetic candidate to serve as the Project Manager of the Marketing & Communications Department. Under the supervision of the Marketing Design & Production Manager, the Project Manager organizes and ensures the execution of integrated multi-channel marketing campaigns from inception to completion and then measures and optimizes performance post-launch in order to constantly improve campaign performance.

The Project Manager will also act as the central conduit for the Marketing & Communications process and will maintain project ownership of all requests. These responsibilities include coordinating kickoff, check-in, and follow-up meetings, management of project plans and enforcement of milestones / deliverables ensuring dates, goals, and approval chains are correct.

Qualifications:

  • Bachelor's degree in communications, journalism, marketing or related field required with a minimum of four years experience.
  • Extensive experience with project management in an agency or technical environment is an absolute requirement.
  • Extensive experience in creative, advertising, marketing, museum, or tourism field desirable.
  • Experience with analytics including Google Analytics, Datorama, Omniture, Adobe Marketing Cloud, DoubleClick, or other reporting platforms.
  • Excellent writing, editorial, and proofing skills with keen attention to detail.
  • Proactive work style with ability to work on multiple projects and to consistently meet deadline schedules.
  • Creativity, organizational skills, and good judgment.
  • Excellent interpersonal skills and ability to work well with a wide range of staff and consultants.
  • Willingness to work overtime during high-demand periods.
  • As needed, willingness to work a flexible schedule that may extend outside of the typical 40-hour work week, including weekends and evenings, to complete tasks and meet deadlines.

Apply now.


Receiving Coordinator

Reporting to the Assistant Director of Offsite Retail Sales and Marketing, this position assists with all aspects of incoming shipments. This physically demanding position is responsible for accurately receiving and checking in multiple daily shipments, maintaining cleanliness and order in the warehouse, moving overstock inventory to a secondary location, and ensuring all incoming and outgoing warehouse merchandise is properly accounted for in our inventory software program, Counterpoint.

The ideal candidate will have previous warehouse experience, proficient computer skills, the ability to lift up to 50 pounds on a regular basis, and must be forklift-certified (or able to become certified). Candidate must have a valid driver’s license with a clean driving record in order to operate Museum-owned vehicles. In addition, basic math skills and the ability to use Counterpoint software in order to ensure inventory and data integrity are a must. Finally, good communication and organizational skills and the ability to work overtime when needed are required.

Apply now.


Special Assistant to the President for Board Relations, Government Affairs, Special Projects

This position reports to the President & CEO and provides direct administrative support to the President in communicating with the Board of Trustees and government officials. Additionally, the Special Assistant provides departmental support and coordination for major special projects as assigned by the President.

Essential Responsibilities:

  • Acts as liaison with members of the Board of Trustees on behalf of the President & CEO.
  • Arranges and schedules all Board Committee and Board of Trustees meetings, notifies committee members, tracks attendance, and serves as primary contact with Board of Trustees members.
  • Prepares agendas and materials for committee meetings, reviews agendas and materials prepared by other staff for meetings for final review by President, prior to distribution to Trustees.
  • Prepares complex and confidential correspondence, reports and communications to the Board of Trustees; composes draft correspondence and documents for the President’s or Board Chairman’s signature.
  • Makes arrangements and prepares materials for Annual and Semi-annual Board meetings, board dinners, and spouse programs with assistance of the Coordinator for the President’s Office.
  • Arranges and participates in all committee and board meetings; records and distributes minutes from all meetings.
  • Assists in the development of strategic plans and policies for Board or Committee consideration.

Qualifications:

  • Bachelor’s degree required (Masters preferred) plus a minimum of five years senior level administrative experience with emphasis in board management and development, preferably in a museum or other non-profit institution.
  • Extensive knowledge of office procedures and knowledge of computers and related software plus knowledge of basic office equipment.
  • Exceptional oral and written communication skills.
  • Ability to work with sensitive and confidential information.
  • Exceptional organizational and interpersonal skills; ability to perform in a collaborative work environment.
  • Ability to work on multiple assignments under pressure and to consistently meet deadline schedules.
  • Willingness to work outside of normal work hours during special events or heavy visitation periods.

Apply now.


Charter Membership Coordinator

This position assists the Charter Membership Director and AVP of Membership & Fundraising Events with the day-to-day management of the Charter Membership program. Primary job responsibilities include coding onsite and web transactions for processing and data entry, assisting with the billing process, providing administrative support, managing state registration renewals, and distributing monthly direct mail packages and reports for review. The Coordinator also assists the Membership & Guest Services Coordinator with strategic planning and execution to increase onsite sales as well as the Guest Services Desk by providing membership training and support to ticketing, retail staff, and volunteers.

The ideal candidate will have experience in direct mail marketing on a national level, integrated marketing, marketing strategy, marketing communications and sales. In addition, strong analytical skills and excellent writing, editing, and presentation skills with a strong attention to detail are required. Finally, the ability to manage multiple processes while consistently meeting deadlines and the flexibility to occasionally work evenings and/or weekends are a must.

Apply now.


IT Compliance Manager

This position reports to the Senior Director of Information Technology and has the key responsibility of executing the organization’s strategy for access controls, compliance, technology audit, and penetration testing to support the organization’s business units and ensure risk management and regulatory compliance. Included in this is a strong focus on PCI DSS standards.

Essential duties include the following:

  • Review annually the Information Security policies and procedures manual to maintain adequacy in light of emergent business requirements or security threats.
  • Consult with the various business units to confirm that any new acceptance channels for credit cards have been included in the scoping process.
  • Maintain and update as necessary the PCI Environment Descriptions.
  • Create as necessary new information security policies and procedures.
  • Monitor museum-issued and employee personal devices to ensure they meet user ID and personal password requirements.
  • Maintain a role-based access control by defining the different roles and minimum access levels.
  • Manage the authorization process for contractor accounts to provide an audit trail of IT authorized access by third party agents.
  • Document all firewall and router security rule changes.
  • Utilize file integrity monitoring tools on all systems in the PCI environment to alert personnel to unauthorized modification of critical system files, configuration files, or content files.
  • Update the System Configuration standards to reflect measures required for protection from any newly discovered vulnerability.
  • Monitor compliance with Paper and Electronic Media Policies in all departments that have access to credit card data.
  • Verify that employees that handle PCI data have up-to-date training materials and have been properly trained.

The ideal candidate will have the following qualifications:

  • Bachelor’s degree in Information Technology or related field and 3-5 years of experience in an IT or computer related position.
  • Intermediate-level knowledge of IP Networking and Active Directory access permissions on file shares, servers, files, and applications in a Microsoft Windows environment.
  • Knowledge of applications currently utilized by the Museum including Microsoft products (operating systems and office productivity), Gateway (ticketing), Counter Point (retail), Raiser’s Edge (fundraising), and Financial Edge (accounting), as well as extensive knowledge of current developments in the field of information technology.
  • Knowledge of MS SQL, VPN, Active Directory, Windows Server Administration, Citrix and other technologies.
  • Ability to research problems quickly and resolve issues with minimal direct supervision.
  • Ability to communicate technical issues in non-technical terms understandable to management and staff without information technology expertise.
  • Ability to work on multiple projects simultaneously, frequently with short immediate deadlines.
  • Ability to work a flexible schedule, including evenings and weekends, to complete tasks and meet deadlines.

Apply now.


IT Desktop Technician

This position is primarily responsible for providing first-level support to the Museum’s end users both on- and off-site. Primary responsibilities include troubleshooting and resolving issues with hardware, network/internet connectivity, and email and software applications. Additional responsibilities include managing multiple issues at once, prioritizing, providing daily communication to end users and supervisors and assisting with repair and installation of IT equipment.

The ideal candidate will have the following qualifications:

  • An Associate's or Bachelor's degree in Information Technology or related field and 2-4 years experience in an IT or computer related position.
  • Knowledge of applications currently utilized by the Museum including Microsoft products (operating systems and office productivity), Gateway (ticketing), Counter Point (retail POS), Raiser’s Edge (fundraising), and Financial Edge (accounting) as well as extensive knowledge of current developments in the field of information technology.
  • Knowledge of network protocols and the OSI model, Active Directory, Windows Server and Microsoft desktop administration.
  • Initiative with the ability to research problems quickly and resolve issues with minimal direct supervision.
  • Ability to work on multiple projects simultaneously, frequently with short immediate deadlines.
  • Strong customer service, time management, conflict resolution, and problem solving skills.
  • Strong organizational and communication skills with an attention to detail; ability to communicate well and document work succinctly.
  • Strong attention to detail and accuracy.
  • Ability to work a flexible schedule as needed, including weekends and evenings.
  • Ability to push, pull, and lift weights up to 50 pounds; ability to stand or sit for extended periods of time.

Apply now.


Registrar

This position reports to the Assistant Director for Collections Management and is responsible for the care and documentation of the Museum’s collections consisting of artifacts, archival material, and oral histories. Essential duties include record keeping, storage, maintenance and retrieval. The Registrar is responsible for processing all incoming and outgoing loans, maintaining the collections management system, and keeping the permanent registration records and files. This position also assists in the implementation of exhibits.

The ideal candidate will have a Bachelor's degree in museum science, history, historic preservation or related field (Bachelor's degree required, Master's degree preferred) and a minimum of three years experience in museums. In addition, a demonstrated knowledge of museum registration procedures, collections records management with the ability to work with computerized collections databases and object handling are required. Finally, general knowledge of World War II era history and material culture as well as the ability to perform duties of a manual nature (lifting, carrying and placing artifacts on shelves, including overhead, up to 50 pounds without assistance and climbing ladders up to 12 feet) are a must.

Apply now.


Special Projects Historian

Under the supervision of Museum staff and working with DPAA, the position will undertake historical research to better inform the families of the missing and to help locate, recover, and identify the remains of missing military personnel. This effort will be accomplished by vetting, developing relationships, and then working with museums, archives, reunion groups, relatives, and others to provide information that will aid DPAA’s research, outreach, and identification procedures. The position will also be an integral part of The National WWII Museum staff and will be expected to contribute to the Museum’s mission of informing the public on the role on the U.S. citizen-soldier in World War II.

The qualified candidate will possess a PhD degree in history; have demonstrated experience of historical research in archives, collections (both online and physical), and other cultural institutions; demonstrated experience in the historical interview process; and demonstrated knowledge of WWII-era history. Candidates with exceptional written, verbal, and interpersonal communications skills will be preferred, as will those with strong organizational skills.

Apply now.


Sales Associate

This position reports to the Museum Store Manager and is responsible for all aspects of customer service in the Museum stores. Job duties include greeting and assisting customers, accurately processing transactions, stocking shelves, and maintaining a clean and orderly store.

The ideal candidate will have good communication skills, basic merchandising skills, and basic math skills. In addition, the ability to work on weekends and holidays is required.

Apply now.


Director of Digital Programming

The digital programming team within the WWII Media and Education Center focuses on developing original online content, distance learning programs, and content strategies that position The National WWII Museum as a leading resource of engaging and educational interactive content, supporting the Museum’s goal of being the most trusted and knowledgeable source on World War II history. Reporting to the Associate VP of the WWII Media and Education Center, the Director of Digital Programming is responsible for growing the Museum’s repertoire of digital products and programs, leading a team to develop and produce long-form and short-form documentary-style video and other digital media content for a variety of audiences, including general audiences, lifelong learners, and teachers and students in the K-12 and higher education realms. This role works closely with and supports the content and programmatic priorities of the Museum’s curatorial services department and its Institute for the Study of War and Democracy and other internal and external partners to accomplish this goal. The Director leads the digital programming and distance learning teams in managing day to day editorial and audience development and engagement activities for web series’ and channels on YouTube, Facebook, IGTV, podcasts, webinars and virtual field trips, and other platforms, as well as media production as a service to other internal departments and stakeholders. This position supports Museum teams including the Institute and others in developing new digital-first content and maximizing content developed through public programs, finding ways to best utilize the Museum’s broadcast spaces in the Hall of Democracy, which includes a media auditorium, smart classroom, distance learning studio, and recording studio. Success in this position is measured by the product outcomes and engagement impact with the Museum’s national and global audiences, helping to establish the Museum’s position as a leader in online historical and educational content and distance learning. This includes working closely with the Marketing & Communications teams on how best to promote programming to Museum audiences, how to expand those audiences, and how to create content in line with best practices for search engine optimization.

The Director is also responsible for seeking out partnership and business development opportunities for the Museum’s digital programming, including identifying potential partners, contract negotiation, pricing, business metrics, and relationship management. This position will also seek out partnerships that increase content production and distribution, which may include other museums and institutions, streaming services, universities, educational content providers, and others as identified.

Qualifications:

  • Bachelor’s degree in communications, public history, history, liberal arts, or other related field required. Master’s degree preferred
  • 7-10 years experience working with a digital team (content creation, online publishing, or social media), ideally for museums, cultural institutions, universities, or educational publishers and networks.
  • Demonstrated experience leading collaborative work teams across departments.
  • Demonstrated command of digital media, licensing, and distribution, with a thorough understanding of copyright law.
  • Experience producing digital video and building audiences around educational or fact-based content, especially on YouTube, Livestream, and other similar platforms. Familiarity with learning management systems such as Canvas and webinar platforms such as Zoom a plus.
  • Strong written, verbal, and interpersonal communication skills. Ability to cover sensitive or difficult topics with nuance, editorial integrity, and empathy.
  • Strong organizational skills.
  • Proficiency with project management software, digital asset management systems, and CRM systems.
  • Demonstrated ability to calculate program ROI, and the willingness and ability to implement recommendations from internal and external stakeholders as necessary.

Apply now.


Senior Manager of Event Sales

This position reports to the Director of Event Rental Sales and is responsible for markets including, but not limited to, SMERF (social, military, education, religion, fraternity), corporations, organizations, associations, and segments as well as weddings and rehearsal dinners. Other responsibilities include selling to local, corporate, and national corporations and associations as needed; communicating and coordinating with appropriate internal departments regarding all aspects of events; working closely with the Director and Associate Vice President of Event Rental Sales in the identification and development of new business; and performing administrative tasks such as contracting, processing, and producing events.

The ideal candidate will have a bachelor’s degree in a hospitality related field with a minimum of 5 years of demonstrated success in sales and marketing, preferably in the hospitality, travel, or conference industry. In addition, prior experience in catering is required and familiarity with Caterease, Excel, Social Tables and Viper Proposal software preferred. Finally, outstanding communication and interpersonal skills and the willingness and ability to work a flexible schedule that includes evenings, weekends, and holidays are a must.

Apply now.


Accounts Payable / Accounts Receivable Coordinator

This position reports to the Assistant Controller and will process and input all AP and AR invoices for payments.

Essential duties include the following:

  • Enters all museum invoices, check requests and employee expense reports in accounting system, reviewing all invoices for proper account coding, approvals and purchase orders.
  • Organizes purchase orders received from Purchasing Department for matching with invoices for payment.
  • Reconciles prepaid accounts monthly for all museum accounts excluding travel.
  • Generates AR invoices in Financial Edge based on sales orders and supporting documentation received from departments.
  • Distributes monthly statements to AR clients and managers and investigates and follows up on past due balances.
  • Processes weekly check run to include ACH payments and emergency checks as needed.
  • Provides excellent customer service by resolving account discrepancies and answering questions from vendors and staff.
  • Reconciles ledgers on a monthly basis.
  • Prepares 1099s at year’s end.

The ideal candidate will have the following qualifications:

  • A minimum of 5 years of accounts payable and receivable experience, preferably in a non-profit institution.
  • Knowledge of GAAP and Fund Accounting.
  • Proficiency in Microsoft Office and experience using financial software.
  • Exceptional organizational, interpersonal, and leadership skills; ability to perform in a collaborative work environment; excellent communication skills.
  • Strong attention to detail and ability to work with confidential information.
  • Ability to work on multiple assignments under pressure and to consistently meet deadline schedules; willingness to work irregular hours if necessary, including evenings, holidays, and weekends.

Apply now.


Associate Vice President of Advancement Services

This position reports to the Vice President of Institutional Advancement and is responsible for the strategic direction, development and execution of central services for Institutional Advancement.  The AVP of Advancement Services will provide leadership in best practices and is responsible for the development and execution of policy, guidelines and procedures including, but not limited to gift acceptance, counting and reporting standards, prospect management, naming and recognition, donor recognition letters, endowment reporting, newsletters and staff management.
 
The AVP of Advancement Services is a member of the IA Management team and coordinates partnership between IA, Finance and Content to advance understanding through open and constant communications, clear and consistent project tracking, accurate information and a sense of urgency toward timely completion of projects. 
 
In addition to working closely with the VP of Institutional Advancement, this position will work collaboratively with the leadership of Institutional Advancement for annual, planned and capital giving, corporate giving and event planning.  The AVP of Advancement Services will provide direct supervision to the Donor Relations team, Data Management team and Research team.

Essential responsibilities include the following:

  • Stewardship planning, tracking and execution to ensure the department engages past donors and encourages them to be repeat donors.
  • Recognition Audit and Tracking Program that keeps all units of the Museum informed in a timely manner of donor expectations, report requirements and donor intent to ensure gifts are used as designated and awarded appropriately as a key part of the stewardship process.
  • Gift Processing and Recognition - Quality, accurate and timely communications that recognizes donors through tax receipts and gift recognition letters, partnering with leadership to quickly acknowledge gifts to the Museum in a meaningful way.
  • IA Communications and Proposals – Create cases for support, correspondence and proposals that help Major Gift Officer promote the Museum with prospective donors, writing and organizing key proposal templates and information that helps increase the quality and timeliness of communications, proposals and newsletters.
  • IA Fundraising Production and Financial Reporting – Create financial reporting packages for board, cabinet members, Museum and IA department.  
  • VIP Tour management and process that creates an exceptional experience for important visitors, engages key Museum staff and ensures appropriate assignment and follow-up for continued moves management engagement by Major Gift Officers.
  • Cultivation and Stewardship events that help recognize donors or advance cultivation opportunities for leadership and Major Gift Officers.
  • IA Budgets – Create, track and manage all IA budgets by coordinating monthly audits, updating meetings and reviewing budget status to help budget managers stay under budget and compliant with reporting expenses, keeping the VP of Institutional Advancement advised on budget management issues and progress.
  • Research – Support the research process, manage major prospect tracking, identify new prospects, provide comprehensive and strategic prospect profiles and facilitate prospect clearance.
  • Systems support for IA – Manage, maintain and facilitate upgrades to Raisers Edge/NXT and work collaboratively with the AVP of Annual Giving and Membership to integrate RE/NXT with other IA and Museum systems, including Commerce, ViaTour, Eprisa, Luminate and the new CRM.
  • Records administration – Support efforts to maintain approximately 100,000 constituent records in Raisers Edge/NXT so the records are current, coded and segmented appropriately, strategically and for maximum optimization for fundraising and travel initiatives.
  • Donor relations and stewardship – Create and execute a comprehensive strategic donor relations strategy, including guidelines and standards for recognition and stewardship for individual, foundation and corporate donors and annual creation of endowment reports.
  • Staff management- Work with the VP of Institutional Advancement on developing and executing a plan for talent acquisitions, on-boarding, staff development, training, staff retention, growth and performance management by partnering with Human Resources on design and implementation.
  • Creation and management of communications materials.

Qualifications:

  • Master's degree in an appropriate area of specialization and six years of relevant experience or a bachelor's degree in an appropriate area of specialization and eight years of relevant experience.
  • Management experience for areas within the fundraising department.
  • Extensive experience with Raiser Edge and/or other fundraising databases.
  • Advanced understanding of gift counting and finance counting with the ability to work with the CFO of the Museum in this area.
  • Ability to motivate people through a positive/collaborative atmosphere.
  • Flexibility to respond quickly and appropriately to changing environments.
  • Excelling in personal interactions with staff and volunteers at all levels of the organization.
  • Readiness to work evenings and/or weekends as needed to meet deadlines and support Museum events.
  • Record of working independently in the creation of reports and projects on deadline.

Apply now.


Membership Services Coordinator – Tributes

This position works as part of a team to review and respond to all member inquiries received by phone, mail, and email. The Membership Services Coordinator ensures donor records are updated with proper contact, relationship, and solicitor information in all databases (Raiser’s Edge, Eprisa, Convio). This position also provides support as necessary to the Museum’s brick program. All work is done under the supervision of the Director of Member & Brick Services.

The ideal candidate will have a minimum of two years experience in non-profit development and have knowledge of computer software for development, preferably in Raiser’s Edge. In addition, excellent customer service and communication skills are a must as is the ability to lift more than 35lbs. Finally, the ability to consistently meet deadlines and a willingness to work a flexible schedule when necessary are required.

Apply now.


Internal Auditor

Reporting to the President with a dual reporting to the Audit Committee Chair, this position will have the responsibility to conduct and report on business process, operational, financial and compliance audits and other reviews in support of the annual audit plan that will be approved by the Audit Committee each year. This position will play a key role in the organization by working closely with other departments within the organization and may involve recommendation of new or enhanced control activities through assurance or advisory services. Under direction of management, the Internal Auditor is responsible for the timely execution of risk-based internal audits in accordance with the annual audit plan, as well as assisting with other audit matters and projects. The Internal Auditor will assist in identifying areas of risk within the organization and assess the adequacy of internal controls mitigating those risks.

Essential responsibilities include the following:

  • Work with management and the Audit Committee to determine internal audit scope and develop annual audit plans.
  • Conduct complex and in-depth financial, operational, and compliance evaluations and audits in accordance with the International Standards for the Professional Practice of Internal Auditing.
  • Conduct periodic follow-up reviews to assess and report on progress or completion of management’s corrective actions in response to internal audit observations and recommendations.
  • Conduct investigations of suspected irregular conduct in conjunction with other Museum resources.
  • Communicate the results of audit projects via written reports and oral presentations to management and to the Audit Committee.
  • Objectively review the organization’s business processes with tasks to include:
    • Evaluate the efficacy of risk management procedures that are currently in place.
    • Protect against fraud and theft of the organization’s assets.
    • Ensure that the organization is complying with relevant laws and statutes.
    • Make recommendations on how to improve internal controls and governance processes.
  • Maintain open communication with management and audit committee.

The ideal candidate will have the following qualifications:

  • Bachelor’s degree in accounting, finance, business or technology related field.
  • 2-6 years of Internal Audit, Compliance, or Risk Management experience.
  • Professional designation preferred (CPA, CIA, CISA, CFE).
  • Working knowledge of internal controls and industry best practices.
  • Proficiency with the Microsoft Office products (Word, Excel, PowerPoint, Visio, Project).
  • Excellent verbal and written communication skills.
  • Knowledge of data mining tools such as ACL, Idea, SQL, or MS Access preferred.
  • Nonprofit industry experience a plus.

Apply now.


Associate Vice President of Operations & Technology

The National WWII Museum is currently seeking an Associate Vice President of Operations & Technology. Reporting to the Senior Vice President of Operations & COO, this position is a member of the senior executive team which oversees numerous aspects related to the onsite visitor experience and ensures that the experience meets and exceeds expectations for a nationally recognized institution. The AVP is responsible for Technology & Audio Visual Services, Facilities, Security, Operations Project Management, Entertainment, and Retail and Parking, thus overseeing 100 full- and part-time staff members including seven direct reports.

Responsibilities:

  • Keep up-to-date on information and technology to increase innovation, mitigate risk, and ensure compliance.
  • Operate areas of responsibility within approved budgets and staffing levels; review, revise, and approve as necessary annual departmental budgets; control expenses effectively.
  • Prepare and present materials and reports for Board of Trustees and Board Committees; prepare reports for senior management as necessary.
  • Provide input to the strategic direction of reporting departments.
  • Ensure that customer service expectations are consistently met by reviewing and sharing survey data, visitor comments, etc. and observing staff interactions with customers; take corrective action or propose initiatives as appropriate.
  • Ensure that reporting departments consistently adhere to standard operating procedures; ensure SOPs are up-to-date.
  • Provide leadership and management that mirrors the mission and core values of the Museum; mentor and counsel direct reports to ensure they are adhering to Museum policy and administering practices in a fair and equitable manner.
  • Hire, train, develop, and appraise staff effectively; take corrective action as necessary on a timely basis and in accordance with Museum policy.

The ideal candidate will have the following qualifications:

  • Bachelor’s degree required with Master’s degree preferred in Hotel, Restaurant, and Tourism, Information Technology, Business Administration, or related field.
  • Minimum of seven years of experience in a managerial role with an emphasis on technology and customer service.
  • Proficiency in Microsoft Office and knowledge of technology and software.
  • Exceptional oral and written communication skills; excellent presentation skills.
  • Exceptional organizational, interpersonal, and leadership skills; ability to perform in a collaborative work environment.
  • Ability to work on multiple assignments under pressure and to consistently meet deadline schedules.

Apply now.


Institutional Advancement Writer

This position reports to the Associate Vice President of Advancement Services and serves as the department’s writer, keeping in mind the Museum’s mission and aspirations, while working closely with all staff.

Responsibilities

Departmental Writer:

  • Reflect “one voice” in all external communications of the newly merged annual giving and capital giving departments.
  • Work with Major Gift staff, Corporate Alliances, Planned Giving, Annual Giving, Donor Relations, and Fundraising Events teams to make all departmental communications on-message and on-brand.
  • Serve as liaison between the IA departments and Marketing / Communications department; work in tandem with Marketing / Communications on all publications that pertain to IA.
  • Work collaboratively with Education / Access.

Proposal Writer:

  • Provide proposal support for Major Gift Officers by proof-reading and editing as necessary and taking responsibility for writing a proposal from start to finish.
  • Collaborate with Major Gift Officers, Program staff, and Donor Relations team in drafting impact reports that articulate the significance of donors’ gifts while also sharing the impact those gifts make.

The ideal candidate will have a Bachelor’s degree (Master’s degree preferred) in English, History, or related discipline and exceptional creative writing and communication skills. In addition, excellent organizational and project management skills are required. Finally, proficiency in Microsoft Office, online web applications, and electronic networking applications are a must.

Apply now.


Security Officer

This position is responsible for ensuring the safety and security of all guests, staff, and Museum properties in accordance with Museum policies and procedures. The ideal candidate will have experience in law enforcement, security, or military service. In addition, the ability to work a flexible schedule (which includes weekends and holidays) and perform the physical demands of the position is required.

Apply now.


CUSTODIAN EVENT SET UP PERSONNEL

This position reports to the Facilities Manager and is responsible for event set up as well as other custodial tasks. The primary job duties consist of setting up and breaking down tables and chairs for Museum events, floor care, pressure washing and other custodial tasks such as cleaning restrooms, vacuuming, dusting, mopping, and cleaning glass.

The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must.

Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.

Apply now.


CUSTODIAN

This position reports to the Facilities Manager and is responsible for custodial tasks. Custodial tasks include general cleaning such as cleaning restrooms, vacuuming, dusting, mopping, and cleaning glass as well as special floor care duties.

The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must and basic knowledge of A/V equipment is helpful.

Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.

Apply now.