Thank you for your interest in employment opportunities at The National WWII Museum. The National WWII Museum is an Equal Opportunity Employer and seeks diversity in its workforce. We are dedicated to a policy of non-discrimination in employment on any basis including age, sex, race, religion, national origin, sexual orientation, or disability. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.
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Senior Business Analyst
This position supports the Museum in developing a successful business architecture upon which its diverse and dynamic business activities align. The Senior Analyst conducts preliminary cost/benefit analysis, needs assessments, contract evaluation, and business requirements analysis to bring solutions to business needs. The Analyst will conduct detailed enterprise analysis to support requests that require pricing and sustainable improvement paths.
Essential job duties include the following:
- Leads detailed business requirement elicitation and documentation to support successful execution of projects and business lines. Develops, maintains, and draws upon established and future data warehouses.
- Coordinates with the business, consultants, vendors and internal technology teams to drive and document success metrics, objectives, cost and program development estimates, and lease, build, or buy decisions.
- Works with internal and external technology partners to ensure functional and design efforts meet the business needs. Ensures projects meet the needs of the users and that quality and resource commitments are met. Fosters and coordinates communication across multiple work streams and projects. Leads collaborative efforts to establish key statistical figures for reporting and analysis across the enterprise.
- Reviews financial reports and analytics for business improvement opportunities.
- Drives process improvement projects or re-engineering by documenting and analyzing business processes and works with business teams to identify gaps and remediation plans.
- The ideal candidate will have a bachelor’s degree and a minimum of three years experience as a BA/BSA/PM or equivalent. In addition, the Analyst will have experience with PC-based tools and products including, but not limited to, Microsoft Office; strong analytical, problem-solving, and basic project management skills in a regulated environment; and a strong attention to detail.
- Finally, the ability to prioritize workload as well as strong listening and communication skills are required with previous supervisory experience preferred.
Museum Store Supervisor
This position reports to the Museum Store Manager and is responsible for all aspects of customer service in the Museum stores. In the absence of the Store Manager, the Supervisor oversees all aspects of retail operations as well as retail staff. The Supervisor acts as a resource to Sales Associates for customer inquiries, reserve funds, and product/price discrepancies. Other job duties include greeting and assisting customers, ensuring adequate change in cash drawers, accurately processing transactions, stocking shelves, maintaining a clean and orderly store, and undertaking other duties and special projects as assigned by the Store Manager.
The ideal candidate will have a minimum of two years retail management experience and basic merchandising skills. In addition, excellent customer service and communication skills are a must. Finally, the ability to work a flexible schedule, including weekends and holidays, is required.
Event Sales Manager (Local / Corporate)
This position reports to the Director of Event Rental Sales and is primarily responsible to profitably market and sell the Museum’s unique facilities for venue / event sales to corporate businesses and associations in the Louisiana, Mississippi, Alabama, Texas, and Florida areas. Additional responsibilities include communicating and coordinating with the facilities and food and beverage departments, in addition to other internal departments, in the management of all aspects of the events. In addition to identifying and developing new business, administrative duties include the proposal of, contracting, processing, and production of events.
The ideal candidate will have a bachelor’s degree in a hospitality related field with a minimum of 3-5 years of demonstrated success in sales and marketing, preferably in the hospitality, travel, or conference industry. In addition, prior experience in catering is required and familiarity with Caterease, Excel, Social Tables and Viper Proposal software preferred. Finally, outstanding communication and interpersonal skills and the willingness and ability to work a flexible schedule that includes evenings, weekends, and holidays are a must.
This part-time position reports to the Visitor Services Manager and is responsible for maintaining a welcoming rapport with visitors and providing information and customer service as necessary. This position processes ticket orders in a courteous and visitor-focused manner.
The ideal candidate will have outstanding customer service skills and experience working with the public. In addition, experience balancing daily receipts is preferred and strong communication skills are essential. Finally, the ability to work a flexible schedule is a must as weekend work is required.
Associate Vice President of Travel & Conference Sales
This senior management position reports to the Senior Vice President of Operations & COO and is responsible for selling, developing, and managing successful educational travel programs, conferences, and other types of innovative educational outreach initiatives at the Museum’s campus in New Orleans and at WWII battle sites and destinations across the world.
Since 2004, the Museum has developed, operated, and sold more than 100 educational travel programs to WWII battlefield locations in Europe and the Pacific. The Museum is seeking to grow these programs targeted at adult and student audiences through direct retail sales and partnerships with other organizations.
This position leads a staff of 12 professionals, including five direct reports, responsible for inside sales, customer service, marketing support, tour development, budgeting, logistics, and operations. The AVP’s primary role is to focus on developing and growing these programs through the implementation of a sales plan and marketing strategy to ensure the Museum’s financial objectives for travel and conference programs are met. It is anticipated that role will require up to 50% travel time for the AVP. Significant growth is forecast in these areas over the next five years as the Museum brings online new programs and staff.
The AVP of Travel and Conference Sales is also be responsible for tour operations onboard a WWII patrol-torpedo boat, which has been operating on Lake Pontchartrain since 2017.
The position's primary focus on sales and market development will include the following:
- Achieve significant, sustainable, and profitable growth in the Museum’s array of high quality educational travel programs.
- Provide leadership and oversight to the department with a focus on prospect and customer communications.
- Develop, implement, and grow a series of inbound custom travel programs that will take place in and around the Museum’s campus in New Orleans.
- Form sustainable and profitable partnerships with university alumni programs, study abroad departments, military organizations, travel operators, and other membership based organizations that will promote and sell Museum-managed travel programs to adult, student, and corporate clients.
- Ensure the Museum’s annual International Conference on World War II is a high-quality, vibrant, and relevant public history conference that reaches a growing on-site and digital audience.
- Continue to grow local tours of PT-305 at sea and dockside, managing the boat house on Lake Pontchartrain as a satellite Museum property.
The ideal candidate will hold a bachelor’s degree with a master’s degree preferred and a minimum of 10 years of successful experience in business development and sales. Prior experience in the tour and travel industry, including ship operations, is required with a track record of developing and growing successful outreach programs, preferably within a museum, nonprofit, travel-related or university environment. In addition, excellent communication, presentation, organizational, and customer services skills are a must as is successful experience in managing a team. Finally, the flexibility to travel both domestically and internationally and to participate in after-hours events is required.
Teacher Programs and Curriculum Specialist
The National WWII Museum is seeking a dynamic and organized candidate to serve as its Teacher Programs and Curriculum Specialist within the Museum’s Education Department. Reporting to the Assistant Director of Education for Curriculum, the Teacher Programs and Curriculum Specialist assembles exciting, Common Core-aligned lesson plans, activities, and primary source resources for the Museum’s national audience of teachers and students. This position will also serve as the lead educator and content generator for the Museum’s From the Collection to the Classroom curriculum series and teacher professional development trainings, recording and reporting impact data and coordinating with guest scholars.
Specific job responsibilities include:
- Developing, implementing, and evaluating educational curricula for students and teachers nationwide that meet Common Core States Standards including writing content for the Museum’s From the Collection to the Classroom curriculum series.
- Coordinating the Museum’s Summer Teacher Institute as well as other social studies teacher professional development offerings, both local and nationwide. Responsible for working with selected universities to coordinate credit opportunities for teachers.
- Working with the Museum Education and Marketing Departments to develop and implement strategies to market and promote K-12 curricula and programs to teachers and students nationally.
- Working with the Museum Collections and Exhibits Department to create classroom materials to coincide with the development and launch of special exhibits, traveling exhibits, and new permanent exhibits.
- Coordinating with the Museum Media and Education Center on online teacher professional development initiatives.
- Managing the Museum’s Calling All Teachers email list; developing and implementing effective means for communicating with teachers nationwide including, but not limited to, social media, email, and new channels.
- Researching and establishing partnerships with appropriate local, state, and national educational organizations in support of the Museum educational research.
Assistant Director for Digital Collections
The National WWII Museum seeks a skilled, innovative, and collaborative professional to serve as Assistant Director for Digital Collections, working with the Museum’s historic artifact collection, archives and rare books, oral histories, archival image and film collection, and select other materials. The Assistant Director leads, coordinates, participates in, and/or collaborates on initiatives and activities designed to build digital collections that facilitate access to the Museum’s holdings. Reporting to the Director of Curatorial Services, the Assistant Director for Digital Collections will help conceive and implement a strategy to expand the Museum’s digital presence and make the Museum’s extraordinary collections available in digital form. On a day-to-day basis, the Assistant Director will coordinate processes to identify digitization priorities and will plan, manage, and carry out projects, create workflows, and serve as the liaison to digitization vendors and other partners. The successful Assistant Director will possess strong technical skills and knowledge, communicate effectively, work collaboratively and collegially with a broad spectrum of colleagues, and demonstrate the ability to grow and change.
- Master's degree from an ALA-accredited program with a concentration in archives management and/or special collections required.
- Minimum five years experience in a museum, archives, or library image archive.
- Experience with database management, time-based media management, digital rights management, metadata standards and practices, and data migration is required.
- Demonstrated knowledge of collections management systems required (KE EMu preferred) and digital asset management systems (NetX preferred).
- Proven success in implementing workflows in a complex environment.
- Supervisory experience and strong interpersonal and communication skills are a must.
CUSTODIAN EVENT SET UP PERSONNEL
This position reports to the Facilities Manager and is responsible for event set up as well as other custodial tasks. The primary job duties consist of setting up and breaking down tables and chairs for Museum events, floor care, pressure washing and other custodial tasks such as cleaning restrooms, vacuuming, dusting, mopping and cleaning glass.
The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must.
Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.
This position reports to the Facilities Manager and is responsible for custodial tasks. Custodial tasks include general cleaning such as cleaning restrooms, vacuuming, dusting, mopping and cleaning glass as well as special floor care duties.
The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must and basic knowledge of A/V equipment is helpful.
Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.