Thank you for your interest in employment opportunities at The National WWII Museum. The National WWII Museum is an Equal Opportunity Employer and seeks diversity in its workforce. We are dedicated to a policy of non-discrimination in employment on any basis including age, sex, race, religion, national origin, sexual orientation, or disability. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.
No phone calls or walk-ins please.
This position reports to the Director of Facilities Management & Engineering and is responsible for managing and directing Custodial and Custodial Event Set Up staff to ensure the Museum campus is consistently clean, well maintained, and safe for visitors, staff, and volunteers. This position also works closely with the Event Rental Sales team to properly coordinate and execute events held at the Museum.
Essential duties include the following:
- Supervise and lead staff, including an Assistant Manager and several supervisors.
- Analyze staffing requirements and make recommendations as necessary; manage departmental payroll.
- Perform walk-throughs of the campus as necessary; troubleshoot as necessary.
- Direct and supervise the set-up and breakdown of events; serve as the Facilities point of contact.
- Maintain departmental inventory.
- Oversee departmental contracts with external vendors.
- Assist in the preparation of departmental budgets and reports.
The ideal candidate will have a Bachelor’s degree and prior experience in Facilities management, including experience in supervising and leading staff. In addition, excellent communication skills, both verbal and written, and proficiency in Microsoft Office are required. Finally, the ability to work a flexible schedule as necessary and to consistently meet deadlines in a fast-paced environment are a must.
This full-time position reports to the Assistant Director of Offsite Retail and Marketing and is responsible for moving product from the Warehouse to five on-campus Museum stores. Job duties include generating daily reports, pulling merchandise from warehouse slotting locations, pricing selected merchandise, and delivering goods to the on-site stores.
The ideal candidate will have good communication skills, basic mathematical skills, and is able to routinely lift 50 pounds. In addition, the ability to work occasionally on weekends and holidays is required.
Reporting to the President with a dual reporting to the Audit Committee Chair, this position will have the responsibility to conduct and report on business process, operational, financial and compliance audits and other reviews in support of the annual audit plan that will be approved by the Audit Committee each year. This position will play a key role in the organization by working closely with other departments within the organization and may involve recommendation of new or enhanced control activities through assurance or advisory services. Under direction of management, the Internal Auditor is responsible for the timely execution of risk-based internal audits in accordance with the annual audit plan, as well as assisting with other audit matters and projects. The Internal Auditor will assist in identifying areas of risk within the organization and assess the adequacy of internal controls mitigating those risks.
Essential responsibilities include the following:
- Work with management and the Audit Committee to determine internal audit scope and develop annual audit plans.
- Conduct complex and in-depth financial, operational, and compliance evaluations and audits in accordance with the International Standards for the Professional Practice of Internal Auditing.
- Conduct periodic follow-up reviews to assess and report on progress or completion of management’s corrective actions in response to internal audit observations and recommendations.
- Conduct investigations of suspected irregular conduct in conjunction with other Museum resources.
- Communicate the results of audit projects via written reports and oral presentations to management and to the Audit Committee.
- Objectively review the organization’s business processes with tasks to include:
- Evaluate the efficacy of risk management procedures that are currently in place.
- Protect against fraud and theft of the organization’s assets.
- Ensure that the organization is complying with relevant laws and statutes.
- Make recommendations on how to improve internal controls and governance processes.
- Maintain open communication with management and audit committee.
The ideal candidate will have the following qualifications:
- Bachelor’s degree in accounting, finance, business or technology related field.
- 2-6 years of Internal Audit, Compliance, or Risk Management experience.
- Professional designation preferred (CPA, CIA, CISA, CFE).
- Working knowledge of internal controls and industry best practices.
- Proficiency with the Microsoft Office products (Word, Excel, PowerPoint, Visio, Project).
- Excellent verbal and written communication skills.
- Knowledge of data mining tools such as ACL, Idea, SQL, or MS Access preferred.
- Nonprofit industry experience a plus.
Vice President for Institutional Advancement
Reporting to the President & CEO, the Vice President for Institutional Advancement will serve as a key member of the Museum’s leadership team and be expected to build and sustain strong and sincere interpersonal relationships both internally and externally, will demonstrate a track record of major and principal gift fundraising success, and will possess the leadership and managerial experience necessary to direct, inspire, and motivate an experienced advancement team.
The key areas of focus include the following:
- Provide inspiration, vision, and leadership for completion of The Road to Victory Capital Campaign and help develop future fundraising plans focused on the endowment, educational programming, and diversifying individual giving programs. The Vice President will provide strategic leadership and direction around completion of the campaign as well as post-campaign analytics, reporting, and follow-up. Concurrently, the VP will need to be forward-looking and begin developing a plan for future support. A focus on major gift fundraising and planned giving initiatives to grow the endowment will be necessary to ensure the long-term sustainability of The National WWII Museum’s campus, education and research initiatives, and distance learning and digital access programs.
- Strengthen and support the advancement team. The Vice President will be both a strong manager and a collaborator, who will provide creative and decisive leadership while also empowering the dedicated and talented staff. Strengthening existing systems and processes relative to the donor database, stewardship, and reporting should be a focus as well as fostering strategic collaboration within and across all departments. The Vice President will inspire, mentor, connect, and provide the vision for a collaborative and collegial team. To be most successful, the Vice President will work to develop a diverse team, whose members share a clear vision, are able to take risks, and work to fulfill measurable goals.
- Partnership with President & CEO, senior leadership, and Board of Trustees. The Vice President will serve as the primary thought partner for the President & CEO on matters of advancement and membership. The Vice President will be a dynamic, strategic partner to the President, Board, and other senior staff members, providing active leadership and guidance as they collectively work with prospects and on fundraising and membership programs on behalf of the Museum. The Vice President must have the ability to maintain ongoing channels of communication between all groups to work in an organized and cohesive fashion.
Other Duties and Responsibilities
- Establish and execute an integrated and comprehensive advancement strategy that will meet the capital, operating, and educational needs of the Museum for the present and future.
- Personally cultivate, solicit and steward prospects, donors, corporations, and foundations capable of six- and seven-figure gifts.
- Participate as a member of the President’s senior management team and assist in the Museum’s operational and strategic planning activities using seasoned, professional judgment that will be accepted as technically sound and authoritative.
- Develop meeting agendas and reports for the Capital Campaign Committee and Development Committee as well as related materials for Board of Trustees meetings.
- Work closely with the Capital Campaign Chair, the Capital Campaign Committee, other Board members, and key volunteers to provide support and leadership for meeting the goals of the current campaign.
- Provide staff support for the President & CEO to assist him in executing his fundraising responsibilities in the Museum’s advancement efforts.
- Provide leadership and oversight of advancement programs, systems, and metrics to ensure campaign goals are achieved and long-range strategy benchmarks are met. This includes membership programs, donor gift clubs, corporate giving programs, donor recognition, gift acknowledgement and stewardship, donor tracking, and gift planning.
- Direct prospect identification, research, and evaluation efforts to support Institutional Advancement and other museum needs such as prospective board nominees, artifact donors, etc.
- Provide oversight and leadership to the Museum’s membership and individual giving programs to ensure that they meet short- and long-term goals.
- Lead the development of the Museum’s fundraising events, with a focus on establishing the American Spirit Awards as a premier national showcase for the Museum’s educational mission.
- Coordinate and direct all Institutional Advancement staff activities in order to facilitate the research and development of individual, government, foundation, and corporate gift proposals.
- Coordinate the creation of the department’s promotional materials and communications within the guidelines of the marketing department and in conjunction with the Museum’s overall marketing program and image branding initiatives.
- Recruit, supervise, and train advancement staff capable of meeting annual and long-term goals and objectives.
- Direct the management and oversight of the formation and maintenance of advancement reports and resources; prepare and manage Institutional Advancement’s financial budget and reports; monitor budget and control expenditures; ensure revenue goals are reached; and direct the management of the donor database.
- Represent the Museum at meetings of civic, funding, government, professional, and community groups and organizations.
- Attend selected professional seminars and conferences to ensure personal professional growth and to monitor the industry trends.
Qualifications, Knowledge, and Skills Required
The Vice President will be detail-oriented, a clear and transparent leader who values innovation and creativity, and is well versed in current relationship-driven fundraising and engagement strategies and tactics. The ideal candidate will have the ability to passionately articulate the mission, values, and goals of The National WWII Museum and:
- Fifteen years or more of fundraising experience with a minimum of ten years of capital campaign and major gift experience;
- Demonstrated record of leadership and management of an integrated advancement team with a capital campaign in excess of $100 million, preferably with a national scope;
- A successful track record in soliciting six- and seven-figure gifts from individuals, foundations, and corporations;
- Mastery of the principles, practices, and techniques of oral and written communications and interpersonal relation skills to function as a technical authority on The National WWII Museum;
- Ability to work independently and as a team member, and experience in motivating staff, colleagues, Board members, volunteers, and prospects;
- Management experience with the skills, training, and competence to serve as a mentor to staff and colleagues;
- Interpersonal skills to work effectively with the President & CEO and Board of Trustees, volunteers, senior administrators, program staff, community leaders, donors, and volunteers;
- Intellectual depth, moral integrity, and energy;
- A self-starter with the ability to make decisions in a dynamic fast-paced setting and the flexibility and willingness to travel on the Museum’s behalf as required; and
- Ability to understand and match the needs and objectives of prospective donors with the fundraising goals of the Museum.
E-Commerce and Wholesale Coordinator
This position reports to the Assistant Director of Offsite Retail Sales and Marketing and assists with all aspects of customer service and daily operations of the online and B2B retail operations. In addition, the coordinator assists with data entry and management in the POS system to ensure data integrity.
The ideal candidate will have strong customer service skills, an attention to detail, copywriting skills, and the ability to consistently complete tasks within the required timeframe. In addition, experience with Microsoft Office, UPS World Ship, Adobe Photoshop, Adobe Illustrator, and DSLR Photography is preferred while experience with Counterpoint, Basic HTML, Big Commerce, and Magento Web Platforms is a plus. Finally, the willingness to work overtime as required and the ability to lift 50 pounds on a regular basis are required.
Distance Learning Intern (Paid)
Within the Museum’s WWII Media and Education Center, the Distance Learning Intern will work closely with the Distance Learning Specialist to present the Museum’s interactive Skype programs to K-12 classrooms across the world. The intern will be responsible for scheduling, facilitating, and delivering live student programs via Skype. Review the Museum’s current Skype offerings.
The ideal candidate will be pursuing a degree in education, museum studies, public history, or related field, and have availability on weekday mornings and early afternoons. Preferred hours will be 8:00am – 3:00pm Monday-Friday, but can be flexible. The candidate should also be tech savvy and have experience working with youth in a school, summer camp, or similar setting.
This is a paid internship and is scheduled for February – May 2020.
Engineer 2nd Class
This position reports to the Chief Engineer and is responsible for ensuring the Museum’s spaces are maintained and safe for visitors, staff, and volunteers. Responsibilities include operating and maintaining equipment in the central plant and performing a variety of maintenance work such as HVAC, water treatment analysis, carpentry, electrical, and plumbing tasks.
The ideal candidate MUST possess a current City of New Orleans 2nd Class Stationary Engineer’s License with air conditioning certification (2nd class Boiler preferred as well). In addition the ability to operate the building management software system as well as create and close work orders in CMMS is a must. Finally, the ability to work a flexible schedule is required; this includes all three shifts and weekends and holidays.
Parking Associate (Full-time)
This full-time position reports to the Parking Manager and is responsible for the day-to-day operations of the garage in the absence of the manager. Responsibilities include, but are not limited to, assisting guests as necessary, maintaining equipment, using iParc professional software, and working special events.
The ideal candidate will have excellent customer service skills and basic math skills. In addition, the ability to use parking equipment and software is a must. Finally, the ability to work flexible hours and to perform the physical demands of the job along with a valid driver’s license and clean driving record are a must.
Associate Vice President of Operations & Technology
The National WWII Museum is currently seeking an Associate Vice President of Operations & Technology. Reporting to the Senior Vice President of Operations & COO, this position is a member of the senior executive team which oversees numerous aspects related to the onsite visitor experience and ensures that the experience meets and exceeds expectations for a nationally recognized institution. The AVP is responsible for Technology & Audio Visual Services, Facilities, Security, Operations Project Management, Entertainment, and Retail and Parking, thus overseeing 100 full- and part-time staff members including seven direct reports.
- Keep up-to-date on information and technology to increase innovation, mitigate risk, and ensure compliance.
- Operate areas of responsibility within approved budgets and staffing levels; review, revise, and approve as necessary annual departmental budgets; control expenses effectively.
- Prepare and present materials and reports for Board of Trustees and Board Committees; prepare reports for senior management as necessary.
- Provide input to the strategic direction of reporting departments.
- Ensure that customer service expectations are consistently met by reviewing and sharing survey data, visitor comments, etc. and observing staff interactions with customers; take corrective action or propose initiatives as appropriate.
- Ensure that reporting departments consistently adhere to standard operating procedures; ensure SOPs are up-to-date.
- Provide leadership and management that mirrors the mission and core values of the Museum; mentor and counsel direct reports to ensure they are adhering to Museum policy and administering practices in a fair and equitable manner.
- Hire, train, develop, and appraise staff effectively; take corrective action as necessary on a timely basis and in accordance with Museum policy.
The ideal candidate will have the following qualifications:
- Bachelor’s degree required with Master’s degree preferred in Hotel, Restaurant, and Tourism, Information Technology, Business Administration, or related field.
- Minimum of seven years of experience in a managerial role with an emphasis on technology and customer service.
- Proficiency in Microsoft Office and knowledge of technology and software.
- Exceptional oral and written communication skills; excellent presentation skills.
- Exceptional organizational, interpersonal, and leadership skills; ability to perform in a collaborative work environment.
- Ability to work on multiple assignments under pressure and to consistently meet deadline schedules.
The National WWII Museum seeks a skilled, innovative, and collaborative professional to serve as the Archivist for the Museum’s collection. Reporting to the Assistant Director for Collections Management, the Archivist works to establish and maintain intellectual and physical control of the Museum’s archival collection in accordance with best practices and accreditation standards and is responsible for cataloging, record keeping, storage, access, maintenance, and retrieval of items in the collection. The Archivist also coordinates digitization priorities as determined by the Assistant Director for Digital Collections and participates in the presentation of exhibits through archival research, conservation, movement coordination, exhibition standards and mounting, and exhibition installation and de-installation.
Additionally, the Archivist provides access to the collection by responding to requests from the public, staff, and other institutions for information.
- Master’s degree in Archival Studies (or similar) required.
- Minimum of 3 years of archival management experience.
- Demonstrated knowledge of archival procedures, collections records management with ability to work with computerized collections management systems and object handling.
- Knowledge of preventative conservation techniques and best practice standards.
- Knowledge and experience with a major Collections Management Database.
- Strong written communication skills as well as strong organizational skills.
- General knowledge of World War II era history and material culture preferred.
This part-time position reports to the Visitor Services Manager and is responsible for maintaining a welcoming rapport with visitors and providing information and customer service as necessary. This position processes ticket orders in a courteous and visitor-focused manner.
The ideal candidate will have outstanding customer service skills and experience working with the public. In addition, experience balancing daily receipts is preferred and strong communication skills are essential. Finally, the ability to work a flexible schedule is a must as weekend work is required.
Human Resource Coordinator
This full-time position reports to the Assistant Director of Human Resources and assists as necessary with all HR functions. Essential duties include onboarding new employees, completing administrative tasks, maintaining personnel files, conducting audits, assisting with benefit administration, and assisting with employee relations.
The ideal candidate will have some HR administrative experience with the intent of growing and learning in a hands-on manner in the HR field. Excellent customer service and communication skills are a must. Finally, proficiency in Microsoft Office, strong organizational skills, the ability to work with others in a team-oriented environment, and the ability to maintain strict confidentiality are required.
Institutional Advancement Writer
This position reports to the Associate Vice President of Advancement Services and serves as the department’s writer, keeping in mind the Museum’s mission and aspirations, while working closely with all staff.
- Reflect “one voice” in all external communications of the newly merged annual giving and capital giving departments.
- Work with Major Gift staff, Corporate Alliances, Planned Giving, Annual Giving, Donor Relations, and Fundraising Events teams to make all departmental communications on-message and on-brand.
- Serve as liaison between the IA departments and Marketing / Communications department; work in tandem with Marketing / Communications on all publications that pertain to IA.
- Work collaboratively with Education / Access.
- Provide proposal support for Major Gift Officers by proof-reading and editing as necessary and taking responsibility for writing a proposal from start to finish.
- Collaborate with Major Gift Officers, Program staff, and Donor Relations team in drafting impact reports that articulate the significance of donors’ gifts while also sharing the impact those gifts make.
The ideal candidate will have a Bachelor’s degree (Master’s degree preferred) in English, History, or related discipline and exceptional creative writing and communication skills. In addition, excellent organizational and project management skills are required. Finally, proficiency in Microsoft Office, online web applications, and electronic networking applications are a must.
Associate Vice President of Travel & Conference Sales
This senior management position reports to the Senior Vice President of Operations & COO and is responsible for selling, developing, and managing successful educational travel programs, conferences and other types of innovative educational outreach initiatives at the Museum’s campus in New Orleans and at WWII battle sites and destinations across the world.
Since 2004, the Museum has developed, operated, and sold more than 100 educational travel programs to WWII battlefield locations in Europe and the Pacific. The Museum is seeking to grow these programs targeted at adult and student audiences through direct retail sales and partnerships with other organizations.
This position leads a staff of 12 professionals including five direct reports responsible for inside sales, customer service, marketing support, tour development, budgeting, logistics and operations. The AVP’s primary role is to focus on developing and growing these programs through the implementation of a sales plan and marketing strategy to ensure the Museum’s financial objectives for travel and conference programs are met. It is anticipated that role will require up to 50% travel time for the AVP. Significant growth is forecast in these areas over the next five years as the Museum brings on line new programs and staff.
The position's primary focus on sales and market development will include the following:
- Achieve significant, sustainable, and profitable growth in the Museum’s array of high quality educational travel programs.
- Provide leadership and oversight to the department with a focus on prospect and customer communications.
- Develop, implement and grow a series of inbound custom travel programs that will take place in and around the Museum’s campus in New Orleans.
- Form sustainable and profitable partnerships with university alumni programs, study abroad departments, military organizations, travel operators and other membership based organizations that will promote and sell Museum-managed travel programs to adult, student, and corporate clients.
- Ensure the Museum’s annual international conference on WWII is a high quality, vibrant and relevant public history conference that reaches a growing on-site and digital audience.
The ideal candidate will hold a bachelor's degree with a master's degree preferred and a minimum of ten years of successful experience in business development and sales. Prior experience in the tour and travel industry, including ship operations, is required with a track record of developing and growing successful outreach programs, preferably within a museum, non-profit, travel-related or university environment. In addition, excellent communication, presentation, organizational, and customer services skills are a must as is successful experience in managing a team. Finally, the flexibility to travel both domestically and internationally and to participate in after-hours events is required.
This position is responsible for ensuring the safety and security of all guests, staff, and Museum properties in accordance with Museum policies and procedures. The ideal candidate will have experience in law enforcement, security, or military service. In addition, the ability to work a flexible schedule (which includes weekends and holidays) and perform the physical demands of the position is required.
CUSTODIAN EVENT SET UP PERSONNEL
This position reports to the Facilities Manager and is responsible for event set up as well as other custodial tasks. The primary job duties consist of setting up and breaking down tables and chairs for Museum events, floor care, pressure washing and other custodial tasks such as cleaning restrooms, vacuuming, dusting, mopping, and cleaning glass.
The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must.
Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.
This position reports to the Facilities Manager and is responsible for custodial tasks. Custodial tasks include general cleaning such as cleaning restrooms, vacuuming, dusting, mopping, and cleaning glass as well as special floor care duties.
The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must and basic knowledge of A/V equipment is helpful.
Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.