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Careers at The National WWII Museum

Thank you for your interest in employment opportunities at The National WWII Museum. The National WWII Museum is an Equal Opportunity Employer and seeks diversity in its workforce. We are dedicated to a policy of non-discrimination in employment on any basis including age, sex, race, religion, national origin, sexual orientation, or disability. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.

No phone calls or walk-ins please.

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Internship Opportunities

Want to become an intern at the Museum? Learn more about internship opportunities.

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AVAILABLE POSITIONS

 

Shipping Associate

This full-time position reports to the Assistant Director of Offsite Retail Sales and Marketing and is responsible for all aspects of order fulfillment and customer service related to online and bulk sales. Job duties include picking and packing merchandise in a warehouse setting, accurately processing transactions, answering customer service calls and taking orders, and maintaining a clean and orderly shipping department.

The ideal candidate will have good verbal and written communication skills, basic math skills, and an attention to detail. Candidate must be able to lift up to 50 pounds on a regular basis. In addition, the ability to work some weekends and holidays is required.

Apply now.


Mail Coordinator

This position reports to the Assistant Controller and is responsible for retrieving and distributing mail and packages and filing. This is a part-time position with hours of 9:00 a.m. – 2:00 p.m. Monday-Friday.

Essential duties include the following:

  • Retrieves incoming mail and drops off outgoing mail daily.
  • Sorts the mail and distributes throughout the museum to the appropriate departments or staff member.
  • Picks up and distributes all interoffice mail.
  • Adds postage as necessary.
  • Picks up incoming packages from the warehouse and distributes to staff members as necessary.
  • Files accounts payable documentation in appropriate vendor files.

The ideal candidate will have the following qualifications:

  • Ability to work independently.
  • Ability to lift and/or move up to 25 pounds; push and navigate a mail cart around museum campus.
  • Ability to sort, file, and mail documents.

Apply now.


Accounts Payable / Accounts Receivable Coordinator

This position reports to the Assistant Controller and will process and input all AP and AR invoices for payments.

Essential duties include the following:

  • Enters all museum invoices, check requests and employee expense reports in accounting system, reviewing all invoices for proper account coding, approvals and purchase orders.
  • Organizes purchase orders received from Purchasing Department for matching with invoices for payment.
  • Reconciles prepaid accounts monthly for all museum accounts excluding travel.
  • Generates AR invoices in Financial Edge based on sales orders and supporting documentation received from departments.
  • Distributes monthly statements to AR clients and managers and investigates and follows up on past due balances.
  • Processes weekly check run to include ACH payments and emergency checks as needed.
  • Provides excellent customer service by resolving account discrepancies and answering questions from vendors and staff.
  • Reconciles ledgers on a monthly basis.
  • Prepares 1099s at year’s end.

The ideal candidate will have the following qualifications:

  • A minimum of 5 years of accounts payable and receivable experience, preferably in a non-profit institution.
  • Knowledge of GAAP and Fund Accounting.
  • Proficiency in Microsoft Office and experience using financial software.
  • Exceptional organizational, interpersonal, and leadership skills; ability to perform in a collaborative work environment; excellent communication skills.
  • Strong attention to detail and ability to work with confidential information.
  • Ability to work on multiple assignments under pressure and to consistently meet deadline schedules; willingness to work irregular hours if necessary, including evenings, holidays, and weekends.

Apply now.


Associate Vice President of Advancement Services

This position reports to the Vice President of Institutional Advancement and is responsible for the strategic direction, development and execution of central services for Institutional Advancement.  The AVP of Advancement Services will provide leadership in best practices and is responsible for the development and execution of policy, guidelines and procedures including, but not limited to gift acceptance, counting and reporting standards, prospect management, naming and recognition, donor recognition letters, endowment reporting, newsletters and staff management.
 
The AVP of Advancement Services is a member of the IA Management team and coordinates partnership between IA, Finance and Content to advance understanding through open and constant communications, clear and consistent project tracking, accurate information and a sense of urgency toward timely completion of projects. 
 
In addition to working closely with the VP of Institutional Advancement, this position will work collaboratively with the leadership of Institutional Advancement for annual, planned and capital giving, corporate giving and event planning.  The AVP of Advancement Services will provide direct supervision to the Donor Relations team, Data Management team and Research team.

Essential responsibilities include the following:

  • Stewardship planning, tracking and execution to ensure the department engages past donors and encourages them to be repeat donors.
  • Recognition Audit and Tracking Program that keeps all units of the Museum informed in a timely manner of donor expectations, report requirements and donor intent to ensure gifts are used as designated and awarded appropriately as a key part of the stewardship process.
  • Gift Processing and Recognition - Quality, accurate and timely communications that recognizes donors through tax receipts and gift recognition letters, partnering with leadership to quickly acknowledge gifts to the Museum in a meaningful way.
  • IA Communications and Proposals – Create cases for support, correspondence and proposals that help Major Gift Officer promote the Museum with prospective donors, writing and organizing key proposal templates and information that helps increase the quality and timeliness of communications, proposals and newsletters.
  • IA Fundraising Production and Financial Reporting – Create financial reporting packages for board, cabinet members, Museum and IA department.  
  • VIP Tour management and process that creates an exceptional experience for important visitors, engages key Museum staff and ensures appropriate assignment and follow-up for continued moves management engagement by Major Gift Officers.
  • Cultivation and Stewardship events that help recognize donors or advance cultivation opportunities for leadership and Major Gift Officers.
  • IA Budgets – Create, track and manage all IA budgets by coordinating monthly audits, updating meetings and reviewing budget status to help budget managers stay under budget and compliant with reporting expenses, keeping the VP of Institutional Advancement advised on budget management issues and progress.
  • Research – Support the research process, manage major prospect tracking, identify new prospects, provide comprehensive and strategic prospect profiles and facilitate prospect clearance.
  • Systems support for IA – Manage, maintain and facilitate upgrades to Raisers Edge/NXT and work collaboratively with the AVP of Annual Giving and Membership to integrate RE/NXT with other IA and Museum systems, including Commerce, ViaTour, Eprisa, Luminate and the new CRM.
  • Records administration – Support efforts to maintain approximately 100,000 constituent records in Raisers Edge/NXT so the records are current, coded and segmented appropriately, strategically and for maximum optimization for fundraising and travel initiatives.
  • Donor relations and stewardship – Create and execute a comprehensive strategic donor relations strategy, including guidelines and standards for recognition and stewardship for individual, foundation and corporate donors and annual creation of endowment reports.
  • Staff management- Work with the VP of Institutional Advancement on developing and executing a plan for talent acquisitions, on-boarding, staff development, training, staff retention, growth and performance management by partnering with Human Resources on design and implementation.
  • Creation and management of communications materials.

Qualifications:

  • Master's degree in an appropriate area of specialization and six years of relevant experience or a bachelor's degree in an appropriate area of specialization and eight years of relevant experience.
  • Management experience for areas within the fundraising department.
  • Extensive experience with Raiser Edge and/or other fundraising databases.
  • Advanced understanding of gift counting and finance counting with the ability to work with the CFO of the Museum in this area.
  • Ability to motivate people through a positive/collaborative atmosphere.
  • Flexibility to respond quickly and appropriately to changing environments.
  • Excelling in personal interactions with staff and volunteers at all levels of the organization.
  • Readiness to work evenings and/or weekends as needed to meet deadlines and support Museum events.
  • Record of working independently in the creation of reports and projects on deadline.

Apply now.


Patriots Circle Manager

Working cooperatively with the Director of Patriots Circle and Assistant Director of Patriots Circle, this position has a key role in ensuring continued growth of annual giving revenue and membership of the Museum’s Patriots Circle program as a significant component of Institutional Advancement revenue goals.

This position is responsible for the management of a dedicated portfolio of Patriots Circle members and integral revenue generating programs within Patriots Circle. These include the Patriots Circle Stewardship Program, the Sustaining Gifts Program, and creation and management of a new Member Cultivation Program within the Higgins Hotel and Conference Center. In addition, the Patriots Circle Manager processes all annual giving revenue, manages annual donor recognition, and supervises Museum volunteers working within the Patriots Circle program.

The ideal candidate will have a Bachelor’s degree and a minimum of two years’ experience in a non-profit museum setting. In addition, extensive knowledge of computer software for annual fund development, preferably in Raiser’s Edge, and proficiency with database analysis and reporting is required. Finally, excellent interpersonal, presentation, and communication skills are a must.

Apply now.


Fundraising Events Manager

This position reports to the Senior Director of Fundraising Events and manages the execution of the Museum’s fundraising events including American Spirit Awards, Victory Ball, and Drafts for Crafts. Additionally, the Manager will assist with any special projects as assigned by the Senior Director or Associate Vice President of Annual Giving and Membership. The Manager will take the lead on overall logistical aspects of each event as well as support the event fundraising and stewardship objectives of the organization in accordance with the mission of the Museum. The Manager will be responsible for the solicitation of event donors (both in-kind and monetary) for the Drafts for Crafts and Victory Ball events, and must have experience with supervising event committees and volunteers.

The ideal candidate will have a Bachelors degree with a minimum of two years experience in special event planning. In addition, a demonstrated competence in computer technologies, particularly Raisers Edge and Excel, is required. Finally, excellent organizational, communication, and interpersonal skills as well as the ability to work a flexible schedule while working on multiple assignments are a must.

Apply now.


Membership Services Coordinator – Tributes

This position works as part of a team to review and respond to all member inquiries received by phone, mail, and email. The Membership Services Coordinator ensures donor records are updated with proper contact, relationship, and solicitor information in all databases (Raiser’s Edge, Eprisa, Convio). This position also provides support as necessary to the Museum’s brick program. All work is done under the supervision of the Director of Member & Brick Services.

The ideal candidate will have a minimum of two years experience in non-profit development and have knowledge of computer software for development, preferably in Raiser’s Edge. In addition, excellent customer service and communication skills are a must as is the ability to lift more than 35lbs. Finally, the ability to consistently meet deadlines and a willingness to work a flexible schedule when necessary are required.

Apply now.


Theater AV Technician

This position reports to the Theater and AV Systems Manager and is responsible for operating and maintaining the Museum’s multisensory theaters, exhibits, and live performance spaces as well as overseeing all operational aspects of show lightings, show equipment, show action equipment and AV systems related to the museum’s multisensory presentations and live performances and presentations.

The ideal candidate will have 3-5 years experience with multisensory theater technologies and a strong technical background in theatrical / live performance AV systems, show controls, and electronics.  In addition, strong troubleshooting capabilities, the ability to work under pressure while consistently meeting deadlines and the ability to work a flexible schedule are required.

Apply now.


Internal Auditor

Reporting to the President with a dual reporting to the Audit Committee Chair, this position will have the responsibility to conduct and report on business process, operational, financial and compliance audits and other reviews in support of the annual audit plan that will be approved by the Audit Committee each year. This position will play a key role in the organization by working closely with other departments within the organization and may involve recommendation of new or enhanced control activities through assurance or advisory services. Under direction of management, the Internal Auditor is responsible for the timely execution of risk-based internal audits in accordance with the annual audit plan, as well as assisting with other audit matters and projects. The Internal Auditor will assist in identifying areas of risk within the organization and assess the adequacy of internal controls mitigating those risks.

Essential responsibilities include the following:

  • Work with management and the Audit Committee to determine internal audit scope and develop annual audit plans.
  • Conduct complex and in-depth financial, operational, and compliance evaluations and audits in accordance with the International Standards for the Professional Practice of Internal Auditing.
  • Conduct periodic follow-up reviews to assess and report on progress or completion of management’s corrective actions in response to internal audit observations and recommendations.
  • Conduct investigations of suspected irregular conduct in conjunction with other Museum resources.
  • Communicate the results of audit projects via written reports and oral presentations to management and to the Audit Committee.
  • Objectively review the organization’s business processes with tasks to include:
    • Evaluate the efficacy of risk management procedures that are currently in place.
    • Protect against fraud and theft of the organization’s assets.
    • Ensure that the organization is complying with relevant laws and statutes.
    • Make recommendations on how to improve internal controls and governance processes.
  • Maintain open communication with management and audit committee.

The ideal candidate will have the following qualifications:

  • Bachelor’s degree in accounting, finance, business or technology related field.
  • 2-6 years of Internal Audit, Compliance, or Risk Management experience.
  • Professional designation preferred (CPA, CIA, CISA, CFE).
  • Working knowledge of internal controls and industry best practices.
  • Proficiency with the Microsoft Office products (Word, Excel, PowerPoint, Visio, Project).
  • Excellent verbal and written communication skills.
  • Knowledge of data mining tools such as ACL, Idea, SQL, or MS Access preferred.
  • Nonprofit industry experience a plus.

Apply now.


Distance Learning Intern (Paid)

Within the Museum’s WWII Media and Education Center, the Distance Learning Intern will work closely with the Distance Learning Specialist to present the Museum’s interactive Skype programs to K-12 classrooms across the world.  The intern will be responsible for scheduling, facilitating, and delivering live student programs via Skype.  Review the Museum’s current Skype offerings.

The ideal candidate will be pursuing a degree in education, museum studies, public history, or related field, and have availability on weekday mornings and early afternoons.  Preferred hours will be 8:00am – 3:00pm Monday-Friday, but can be flexible.  The candidate should also be tech savvy and have experience working with youth in a school, summer camp, or similar setting.

This is a paid internship and is scheduled for February – May 2020.

Apply now.


Engineer 2nd Class

This position reports to the Chief Engineer and is responsible for ensuring the Museum’s spaces are maintained and safe for visitors, staff, and volunteers. Responsibilities include operating and maintaining equipment in the central plant and performing a variety of maintenance work such as HVAC, water treatment analysis, carpentry, electrical, and plumbing tasks.

The ideal candidate MUST possess a current City of New Orleans 2nd Class Stationary Engineer’s License with air conditioning certification (2nd class Boiler preferred as well). In addition the ability to operate the building management software system as well as create and close work orders in CMMS is a must. Finally, the ability to work a flexible schedule is required; this includes all three shifts and weekends and holidays.

Apply now.


Associate Vice President of Operations & Technology

The National WWII Museum is currently seeking an Associate Vice President of Operations & Technology. Reporting to the Senior Vice President of Operations & COO, this position is a member of the senior executive team which oversees numerous aspects related to the onsite visitor experience and ensures that the experience meets and exceeds expectations for a nationally recognized institution. The AVP is responsible for Technology & Audio Visual Services, Facilities, Security, Operations Project Management, Entertainment, and Retail and Parking, thus overseeing 100 full- and part-time staff members including seven direct reports.

Responsibilities:

  • Keep up-to-date on information and technology to increase innovation, mitigate risk, and ensure compliance.
  • Operate areas of responsibility within approved budgets and staffing levels; review, revise, and approve as necessary annual departmental budgets; control expenses effectively.
  • Prepare and present materials and reports for Board of Trustees and Board Committees; prepare reports for senior management as necessary.
  • Provide input to the strategic direction of reporting departments.
  • Ensure that customer service expectations are consistently met by reviewing and sharing survey data, visitor comments, etc. and observing staff interactions with customers; take corrective action or propose initiatives as appropriate.
  • Ensure that reporting departments consistently adhere to standard operating procedures; ensure SOPs are up-to-date.
  • Provide leadership and management that mirrors the mission and core values of the Museum; mentor and counsel direct reports to ensure they are adhering to Museum policy and administering practices in a fair and equitable manner.
  • Hire, train, develop, and appraise staff effectively; take corrective action as necessary on a timely basis and in accordance with Museum policy.

The ideal candidate will have the following qualifications:

  • Bachelor’s degree required with Master’s degree preferred in Hotel, Restaurant, and Tourism, Information Technology, Business Administration, or related field.
  • Minimum of seven years of experience in a managerial role with an emphasis on technology and customer service.
  • Proficiency in Microsoft Office and knowledge of technology and software.
  • Exceptional oral and written communication skills; excellent presentation skills.
  • Exceptional organizational, interpersonal, and leadership skills; ability to perform in a collaborative work environment.
  • Ability to work on multiple assignments under pressure and to consistently meet deadline schedules.

Apply now.


Institutional Advancement Writer

This position reports to the Associate Vice President of Advancement Services and serves as the department’s writer, keeping in mind the Museum’s mission and aspirations, while working closely with all staff.

Responsibilities

Departmental Writer:

  • Reflect “one voice” in all external communications of the newly merged annual giving and capital giving departments.
  • Work with Major Gift staff, Corporate Alliances, Planned Giving, Annual Giving, Donor Relations, and Fundraising Events teams to make all departmental communications on-message and on-brand.
  • Serve as liaison between the IA departments and Marketing / Communications department; work in tandem with Marketing / Communications on all publications that pertain to IA.
  • Work collaboratively with Education / Access.

Proposal Writer:

  • Provide proposal support for Major Gift Officers by proof-reading and editing as necessary and taking responsibility for writing a proposal from start to finish.
  • Collaborate with Major Gift Officers, Program staff, and Donor Relations team in drafting impact reports that articulate the significance of donors’ gifts while also sharing the impact those gifts make.

The ideal candidate will have a Bachelor’s degree (Master’s degree preferred) in English, History, or related discipline and exceptional creative writing and communication skills. In addition, excellent organizational and project management skills are required. Finally, proficiency in Microsoft Office, online web applications, and electronic networking applications are a must.

Apply now.


Security Officer

This position is responsible for ensuring the safety and security of all guests, staff, and Museum properties in accordance with Museum policies and procedures. The ideal candidate will have experience in law enforcement, security, or military service. In addition, the ability to work a flexible schedule (which includes weekends and holidays) and perform the physical demands of the position is required.

Apply now.


CUSTODIAN EVENT SET UP PERSONNEL

This position reports to the Facilities Manager and is responsible for event set up as well as other custodial tasks. The primary job duties consist of setting up and breaking down tables and chairs for Museum events, floor care, pressure washing and other custodial tasks such as cleaning restrooms, vacuuming, dusting, mopping, and cleaning glass.

The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must.

Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.

Apply now.


CUSTODIAN

This position reports to the Facilities Manager and is responsible for custodial tasks. Custodial tasks include general cleaning such as cleaning restrooms, vacuuming, dusting, mopping, and cleaning glass as well as special floor care duties.

The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must and basic knowledge of A/V equipment is helpful.

Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.

Apply now.