FREQUENTLY ASKED QUESTIONS:
Will I receive anything in the mail?
No, we will communicate with parents via email or phone. Two weeks before camp, we send an email with general information about camp. Please make sure you give us an email address that you check daily as well as your primary phone number.
What membership levels are entitled to receive the camp discount?
The membership discounted rate will be extended to the dependents of Museum members at any Museum membership level. If you have purchased a membership, but have not yet received your membership account number, please email Shelbie Johnson at firstname.lastname@example.org for assistance prior to registering.
Can I request that my camper be in the same group as a friend or relative?
Campers will not be divided into smaller groups. If your camper’s friend or relative is attending, they will be together for daily activities.
My camper has some special needs, how should I let you know?
Please email Shelbie Johnson at email@example.com and let us know about any special needs for your camper as soon as possible so that our staff can prepare. While we can accommodate most physical needs, education staff is not trained in dealing with severe behavioral needs.
What if my camper cannot attend all days of camp?
Absence from a day or days of camp is no problem; however, full session price must still be paid. Daily rates are not offered.
Where do I drop off and pick up my camper?
Drop off your camper between 8:45 a.m. and 8:55 a.m. at the entrance to Louisiana Memorial Pavilion on Magazine Street just before it intersects with Andrew Higgins Drive. You may pull into the bus zone where Museum staff will greet your child.
Pick up time for all camps is 3:00 p.m. Parents must come inside the Museum to pick up their campers. Please do not park in the bus zone or on Andrew Higgins Drive. Parents picking up campers will be provided temporary access to the Museum’s parking.
Campers must be signed out by a parent or guardian; No camper will be allowed to leave the Museum unaccompanied at the end of the camp day.
What if I need to drop off my camper earlier or pick up late?
Museum space and staff requirements do not allow for before and after care at this time. Campers may be dropped off as early as 8:45 a.m. All campers must be picked up by 3:00 p.m.
What is your cancellation policy?
If you cancel on or before May 31, 2017, you will receive a 50% refund. We are unable to refund registration after May 31, 2017.
Do you provide lunch?
The Museum does not provide lunch for campers. Please send a bag lunch with your camper along with a refillable water bottle. We cannot refrigerate or microwave food. Campers are not permitted to purchase food or drink on-site during the camp day.
Do you provide snacks?
Yes! We will provide a mid-morning snack to campers. If your camper has dietary restrictions, you are welcome to bring your own snacks. Please ensure that allergies are noted during registration.
What should my camper wear?
You will receive one free t-shirt on the Monday of camp. For safety reasons this shirt must be worn to camp each day. Additional shirts are available for purchase. Sturdy tennis shoes are recommended. Flip flops, sandals, crocs, and other open toe shoes are not allowed.
What should my camper bring to camp?
You camper should bring a lunch and refillable water bottle. Money, cell phones, iPads and other electronic devices are not allowed. In the event that you must communicate with your child, please call 504-528-1944 x 225 or x 425.
Will my camper travel off the Museum campus?
Your camper will remain on-site at the Museum for the duration of each camp day.
Can I pick up my camper early?
While early pick-up is allowed, prior notification of a camper’s early departure is required.
Can my camper purchase food from the Soda Shop or buy things in the gift store?
Campers are not permitted to purchase items from Museum restaurants or Museum stores during camp sessions. Please do not send money with your child for any reason. You may shop with your camper after pick-up.
Do you have a lost-and-found?
Yes. We will maintain a lost-and-found for camp. Please label lunchboxes and other items with your child’s name.
What if there is a weather event or an emergency?
In the event of severe weather or an emergency of any kind, we will follow the established protocol of our security department and camp staff will contact parents via phone. Be sure to provide us with a phone number where you can be reached during the camp day.
If your question isn't answered here, please contact:
Shelbie Johnson, Family Programs & Outreach Coordinator
504-528-1944 x 425