Thank you for your interest in employment opportunities at The National WWII Museum. The National WWII Museum is an EQUAL OPPORTUNITY EMPLOYER and seeks diversity in its workforce. The National WWII Museum is dedicated to a policy of non-discrimination in employment on any basis including age, sex, race, religion, national origin, sexual orientation, or disability. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.
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INSTITUTIONAL ADVANCEMENT CLERK
This position reports to the institutional advancement (IA) manager and works with a dynamic team of fundraising operations staff and gifts officers to support the Museum's $370 million capital expansion and $35 million annual budget. At the discretion of the IA manager, the IA clerk is responsible for providing general administrative and customer-service support for the IA department's daily operations.
The ideal candidate will have at least two years of administrative experience with some college preferred. In addition, proficiency in Microsoft Office and knowledge of basic office equipment are required and experience in Raiser's Edge (prospect management software) is a plus. Finally, excellent communication and organizational skills and the ability to work under pressure while consistently meeting deadlines are essential.
Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.
EXECUTIVE DIRECTOR OF THE INSTITUTE FOR THE STUDY OF WAR AND DEMOCRACY
The Institute is in its inaugural year at the Museum, offering rich opportunities for scholarship and collaboration between the academic and museum worlds. The executive director will lead the Museum's advanced learning center in the development of its research, publications, and public programs on World War II, including both the origins of the war and its lasting legacies for America and the world. The Institute aspires to become the preeminent gateway to the latest research, personal histories, digital content, and historiography of the war itself, as well as the evolution of public memory of World War II in America and globally.
It will be the responsibility of the executive director to build the Institute and to help coordinate the work of historians in the Institute in shaping its programs and research initiatives, and to increase public access to the best history and knowledge of World War II. Specifically, the executive director will coordinate research and programmatic initiatives of the Institute with other departments to meet the growing needs of the Museum's diverse publics, to include scholars, teachers, students, education institutions, and general enthusiasts interested in the preservation and study of WWII history. To accomplish these goals, the executive director must possess the leadership skills and knowledge to draw upon the Museum's collections of personal accounts, film, photographs, memoirs, and artifacts to produce new publications, media products, conferences, and programs, both on site and online.
This position will initially report to the associate vice president of education and access and will serve on the President's Council on Education and Research.
Specific job responsibilities include the following:
Leads the Institute and works collaboratively with institute members (including the Samuel Zemurray Stone Senior Historian, the Senior Director of History and Research, the Director of Conference and Symposia, and other historians and research assistants) to develop public history and research priorities.
Directs long-range planning related to research, publications, conference, symposia, online degree programs, and other initiatives.
Oversees content development and management of the Institute's multiple initiatives, including research, publications, speaking engagements, conference and symposia, and online courses, and works closely with the director of the Museum's WWII Media and Education Center and other professional staff to ensure the successful implementation of these initiatives.
Brings entrepreneurial practices to providing broad access to the best WWII scholarship and learning opportunities for Museum visitors, education and travel participants, as well as online audiences on all delivery platforms and channels.
Works proactively to develop partnerships with institutes, universities, museums, and research centers that share similar missions with The National WWII Museum.
Collaborates with Institute staff, the president and CEO, the Board of Trustees, and Presidential Counselors in ensuring historical accuracy and the integrity of content as it is delivered through exhibits, programs, media productions, publications, and public history.
Helps to ensure the integrity of historical content for the institutional advancement department for use in proposals to sponsors, foundations, granting agencies, and other potential donors as well as for the marketing and communications department for use in public and media relations.
Oversees Museum committees and work teams responsible for the planning and execution of Institute publications, conferences, symposia, and other key initiatives.
Has management responsibility for Institute budget, operations, staff, departmental policies, and planning.
Participates in the President's Council on Education and Research, chaired by the president and CEO, which advises the Museum's leadership on its long-range planning and research initiatives for education, exhibits, and programs on World War II.
Participates in the preparation of presentations and reports for the Museum's National Board of Trustees, the Board's Committees, and the Presidential Counselors, an advisory body comprised of respected historians, museum leaders, and other scholars.
Participates in task forces and projects as assigned.
The ideal candidate will have a PhD (master's degree required) in a discipline of the 20th century, related to American history, politics, diplomacy, or military studies, and a minimum of seven years of leadership and management experience in higher education, military, government, research, or history institutions. In addition, success in publishing and knowledge of publication standards and processes, as well as experience in the planning and execution of conferences and large-scale formal discussions, are essential. Finally, experience in providing strategic direction to staff and outstanding communication and interpersonal skills are a must. The executive director must be willing to work a flexible schedule, including weekends and evenings.
Letter of application with resume/CV requested by November 1, 2016, but will be accepted until position is filled.
Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.
DIRECTOR OF TRAVEL & CONFERENCE SALES
This position is responsible for the sales and marketing duties of the Museum's wide array of signature educational programs. These include Normandy Academy, Student Leadership Academy, WWII history battlefield affinity-based tours for adult audiences, the annual International Conference on WWII, endowed lectures, symposia, Corporate Leadership Institute, and the Behind the Lines and PT-305 Boat experiences.
A strong emphasis of this position will be streamlining current sales and marketing efforts along with establishing new sales channels for these products. Therefore, the director must have a strong track record in successful program sales, in-depth experience in forming partnerships with universities, tour operators, high schools, and other educational institutions and travel-related organizations. The director of travel & conference sales will work closely with the director of conference and program development on refining the existing annual program's sales efforts and creating new, highly effective sales tactics. Candidate shall also foster a productive and collaborative relationship with the Museum's marketing team to improve upon current program's branding, collaterals, website, and e-communications.
The position is supported by a team of two full-time staff and reports to the associate vice president of program development & sales.
The ideal candidate will have a bachelor's degree in a related field and a minimum of 10 years experience in the travel and/or conference industry with a proven track record of creating and successfully promoting educational travel programs. In addition, experience in budget development and management, tour cost analysis, tour operations logistics, contracting, and negotiations is essential. Finally, excellent interpersonal and communications skills, the ability to travel both domestically and internationally as well as the willingness to work a flexible schedule are required.
Interested candidates should apply online or mail resumes to 945 Magazine St., New Orleans, LA 70130.
GUEST SERVICES ASSOCIATE
This part-time position reports to the volunteer services manager and is responsible for assisting the daily operations of the volunteer program and serving as the manager on duty for the volunteer department on weekends. The guest services associate provides supervision and support for the volunteers on the Museum floor, helps implement volunteer activities and trainings, and ensures effective communication between staff and volunteers. This position also provides additional administrative support to the volunteer services manager.
The ideal candidate will have experience related to the conduct of nonprofit organizations' volunteer programs and have excellent communication and interpersonal skills. Proficiency in Microsoft Office and the ability to learn to use the volunteer database software are required. Finally, the willingness to work a flexible schedule, especially on weekends, is a must.
SOCIAL MEDIA COORDINATOR
Under the supervision of the communications manager, this position plans, coordinates, and executes the Museum's social media activity in order to drive the Museum's educational mission, prestige, visitation, and support. This activity includes day-to-day management of Museum Facebook, Twitter, Instagram, Tumblr, YouTube, Google+, and Pinterest accounts, as well as various Museum blogs and websites, working toward goals and objectives set by the marketing and communications team. Activity includes daily posts across a number of social media accounts, composing and editing blog posts, and community engagement and monitoring.
As a member of the communications team responsible for upholding the Museum's editorial style and copy standards, and as a key collaborator with the copywriter, the coordinator will also play an active role in copyediting and proofreading for a broad range of marketing communications, including emails, web pages, and print pieces. The coordinator will undertake other writing and editorial duties as directed by the communications manager.
The ideal candidate will have a bachelor's degree in English, history, communications, or related field and a minimum of two years experience. In addition, an in-depth knowledge of web content best practices, usability, and the social media realm, as well as knowledge of basic web technologies, are essential. Finally, outstanding communication and interpersonal skills and the ability and willingness to work a flexible schedule that may include weekends and evenings are required.
SECURITY OFFICER (PART-TIME)
The security officer is responsible for ensuring the safety and security of all guests, staff, and Museum properties in accordance with Museum policies and procedures. The ideal candidate will have experience in law enforcement, security, or military service. In addition, the ability to work a flexible schedule (which includes weekends and holidays) and perform the physical demands of the position is required.
DIRECTOR OF CURATORIAL SERVICES
This position reports to the associate vice president of education and access, leads the curatorial services team and is responsible for the development, curation, management, and care of the Museum's artifact and archival collections including registration, storage, digitization and access, maintenance, and retrieval in accordance with best museum practices.
Primary job responsibilities for this position include supervising the assistant director for curatorial services, assistant director for digital collections, assistant director for collections management, and the senior curator and restoration manager; overseeing the development and management of the Museum's collections and implementing and updating processes as necessary; assuring the Museum's premier collection of personal accounts and oral history is actively managed to best practice standards; and developing and managing the curatorial services department budget.
The ideal candidate will have a master's degree in a discipline related to the American experience of World War II, including history, education, museum management or related field (master's degree required) and 7–10 years of related experience in collections management. In addition, experience with major collections management systems and demonstrated knowledge of rights, reproductions, and licensing are required. Finally, previous supervisory experience, strong problem-solving skills, and excellent communication skills are a must.
SENIOR DIRECTOR OF VISITOR SERVICES
This position reports to the associate vice president of operations and provides leadership to the visitor services, retail, parking, and entertainment departments. The senior director is responsible for the fiscal performance of these departments, general management and oversight of operations of these departments, developing strategic growth opportunities, and working closely with senior management to develop strategies and programs in alignment with the Museum's mission. This position is responsible for enhancing the overall visitor experience by developing training for staff and volunteers and procedures and protocols that will help visitors have a seamless visit. The senior director of visitor services will work daily with staff and volunteers to ensure visitors have a safe, educational and pleasant experience.
The ideal candidate will have a bachelor's degree and a minimum of five years managerial experience in sales, visitor services, guest relations, hospitality management, or retail with proven administrative and supervisory skills. In addition, proficiency in Microsoft Office is required and familiarity with the Galaxy ticketing and/or Counterpoint system is a plus. Finally, outstanding leadership, communication, problem-solving, organizational, and interpersonal skills are essential as is the demonstrated ability to work well under pressure while maintaining a professional demeanor.
PROJECT COORDINATOR FOR EDUCATION AND ACCESS
This position reports to the associate vice president of education and access and acts as the AVP's liaison to the capital expansion, curatorial, special exhibit, education and research departments, and other departments, by reviewing and advising the AVP on priority communications, project coordination and other initiatives. The project coordinator is responsible for a wide variety of internal and external communications and tasks involving ongoing departmental activities with specific attention to coordinating the work of the AVP in support of content development for the capital expansion. With approval of the AVP, this position provides support to content development work teams in support of capital expansion and other departmental staff members and work teams for specific requests and/or tasks.
The ideal candidate will have a bachelor's degree (master's degree preferred) and a minimum of three years senior-level administrative experience. Proficiency in Microsoft Office and exceptional communication skills are essential as are initiative and sound independent judgment. Finally, experience with project management, preferably across multiple departments, is required.
RECEPTIONIST AND OPERATIONS ASSISTANT
This position reports to the assistant director of volunteer and guest services and is the initial contact for callers to the Museum and visitors to the administrative offices. This position also provides clerical support for the associate vice president of operations. In addition, this position is the contact for all VIP tour requests and works with visitor services and volunteer services to ensure all requests are handled and arrangements are made.
The ideal candidate will have a minimum of two years experience in a fast-paced office setting and be proficient in Microsoft Office. In addition, excellent communication and organizational skills, along with initiative and good judgment, are required.
SENIOR DIRECTOR OF MEMBERSHIP
This position oversees all functions of membership, tribute products, and any other annual giving initiatives. This position provides primary support to the Associate Vice President for Membership & Fundraising Events by assisting with strategic planning and developing new programmatic initiatives to meet goals and grow revenue, managing programmatic workflow, reviewing and approving all correspondence as well as performance reviews. The Senior Director will also be responsible for ensuring data continuity across all Museum databases, report generation to support Charter Membership (onsite and direct mail), Patriots Circle, Bricks, and Museum Press. Additionally, this position will coordinate staff meetings and participate in Museum work teams as assigned.
The ideal candidate will have a bachelor's degree as well as extensive direct mail marketing and/or annual fundraising experience on a national level, including mail, email, and telemarketing. In addition, three years of supervisory experience and three years experience in managing an annual fund program earning over $1 million are required. Finally, proficiency in Microsoft Office (especially Excel), proficiency in Raisers Edge (or similar donor management system) as well as strong organizational and communication skills are a must.
DIRECTOR OF EXHIBITS
This position reports to the associate vice president of education and access and manages all aspects of the Museum's special and traveling exhibits and assures best maintenance of permanent exhibits. This position supervises the exhibit designer and the traveling exhibit manager and leads work teams of curators, historians, educators, and others in developing and maintaining Museum exhibits. In addition, the director of exhibits develops and manages Exhibit Department budgets, contracts, schedules, and project and vendor management.
Qualified applicants will have a bachelor's degree (master's degree preferred) in industrial design, architecture, graphic design, fine arts, history, museum science, or related field and a minimum of five years experience in exhibit design and fabrication together with demonstrated skill in developing and installing exhibitions.
ASSISTANT DIRECTOR FOR DIGITAL COLLECTIONS
This position reports to the director of curatorial services and is responsible for directing the digitization of the Museum's collections and the subsequent management of these materials, which includes the Museum's accessioned collections of artifacts and archival materials and the entire oral history collection, as well as archival footage and photographs, digital exhibit media, and video lecture content. The assistant director for digital collections works closely with the Museum technologist, who chairs the digitization work team, and serves as a key member of the work team. This position also supervises two processing archivists.
The ideal candidate will have a master's degree from an ALA-accredited program with a concentration in archives management (required) and at least five years experience in a related field. In addition, demonstrated knowledge of collections management systems (KE Emu preferred), proven success in implementing digital asset management solutions and workflows in a complex environment, and an understanding of legal issues around digital asset use are required. Finally, supervisory experience and strong interpersonal and communication skills are a must.
ENGINEER 2ND CLASS
This position reports to the chief engineer and is responsible for ensuring the Museum's spaces are maintained and safe for visitors, staff, and volunteers. Responsibilities include operating and maintaining equipment in the Central Plant and performing a variety of maintenance work such as HVAC, carpentry, electrical, and plumbing tasks.
The ideal candidate MUST possess a current City of New Orleans 2nd Class Stationary Engineer's License with air conditioning certification (2nd class Boiler preferred as well). In addition, the ability to work a flexible schedule is required; this includes all three shifts and weekends and holidays.
CUSTODIAN EVENT SET UP PERSONNEL
This position reports to the Facilities Manager and is responsible for event set up as well as other custodial tasks. The primary job duties consist of setting up and breaking down tables and chairs for Museum events, floor care, pressure washing and other custodial tasks such as cleaning restrooms, vacuuming, dusting, mopping and cleaning glass.
The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must.
This position reports to the Facilities Manager and is responsible for custodial tasks. Custodial tasks include general cleaning such as cleaning restrooms, vacuuming, dusting, mopping and cleaning glass as well as special floor care duties.
The ideal candidate will be physically able to perform manual work and be familiar with cleaning procedures and custodial equipment. In addition, the ability to work a flexible schedule is a must and basic knowledge of A/V equipment is helpful.